Thank you for choosing to purchase item/items of art or crafts from me.

I am committed to providing excellent service. Don't hesitate to contact me with any questions or requests.

Contact me

- If you have any question, Please contact me by eBay mail. I will reply you within 24 hours (except weekends and Jewish holidays).

- My normal business hour is Sunday to Thursday 9am to 5am Israel Time.

- All emails and orders will NOT be processed during weekends and Jewish holidays.

- I highly appreciate contact me before leaving Negative feedback or Neutral feedback. I will offer help to resolve your problems as fast as possible. 

Notice:

-All sizes were measured by hand. There may be slight differences.

-The photos of the items are taken with a digital camera, there may be slight differences of the color

-I will post to your PayPal address. Please make sure that your PayPal address is correct. If you have changed your address, or want me to ship to another address, please contact me, before package shipped, otherwise I will not be responsible if the package is lost.

Handling

-Handling time is 1-3 business days, once the payment is received. 

Shipping

-We ship every day of the week- Sunday to Thursday.

Shipping To USA:

Auction llisting- Free Economy shipping

-Economy shipping (cost-as written at the listing above): 11-27 Business days for delivery with tracking number.  

-Eco Post (15$)- up to 2.0 Kg: 5-10 Business days for delivery with tracking number. 

-Express Mail Service (EMS)-(30$) up to 2.0 Kg: Business 3-7 days for delivery with tracking number.

Free Shipping (to USA):

If your total order from our shop, at the same week (Sunday to Sunday), is 50$ or more, I will give you free Economy shipping.

 

Shipping To Worldwide:

Auction llisting- Free Economy shipping (or 3.0 $  - if minimum payment required in the system)

-Economy shipping (cost-as written at the listing above): 11-27 Business days for delivery with tracking number. 

-Eco Post (152$)-up to 2.0 Kg: 5-10 Business days for delivery with tracking number. 

-Express Mail Service? (EMS)-(35$) up to 2.0 Kg: Business 3-7 days for delivery with tracking number.

Shipping Discount (Worldwide):

If your total order from our shop, at the same week (Sunday to Sunday), is 50$ or more, I will give you free Economy shipping.

There might be differences of shipping to different countries, depending on the mail service. I will let you know if there is any changes of the written above, after receiving your order. Feel free to contact us for any question.

Note:

The delivery time was for reference only. The shipping might delay because of Busy shipping, Holidays, Bad weather, Nature force etc.
My price does not include taxes, VAT, or other hidden charges, so as a buyer, it is your duty to pay the tax when you make an order from abroad.
(most of the time customers will not be charged taxes because it is small package. if you purchase a big package, please make sure you know your local customs policy before purchase).

Payment

I accept payment via PayPal only! 

Payment must be received within 7 business days of auction closing.

If you changed your mind, or something happened, and you cannot do the payment, please contact me for canceling.

If order didn't get paid after 30 days, and I didn't received canceling message, the system will be file the unpaid case (It doesn't matter if you payed or not, eBay always charging fee from me, file the unpaid case is the only way I can get the fee back, please understand).

After ordering and paying

Return & Refund

Please contact me to request a return/replace/refund authorization. It will be best if you use eBay message to contact me.

Return Policy: 

I hope that you will be happy with your purchase, but if you are not satisfied with your purchase for any reason, I offer a full refund within 14 days of the package arrival.

- Refund given as: money back by PayPal only

- Please make sure you return the items in its original condition & packaging, not used or altered in any way.

- In addition to the original packing, please declare the package as a returned item.

- Note that shipping & handling fees will not be refunded.

- Shipping back will be at your own expense.

- Please read all item information and description (measurements etc.), before making a purchase.

- I only sell products of the highest quality. However, if your item is defected, you can   exchange the item or get a full refund.

- Your money will be refunded as soon as the item reaches us

- Please contact me before sending back.

- All returned items must be sent by registered mail.

- Please add a printed document of your eBay ID into the return package, so I can handle it soon as it arrive.

 

Situation and solution

- Defectives- Please contact me and provide a photo of the defective part.

After situation confirmed, I will offer you refund/return/replacement according to the situation.

- Not as Described- Please contact me and provide a photo of the wrong part. After situation confirmed, I will offer you refund/return/replacement according to the situation.

- Not Received- Please understand that shipping on its way is out of my control, because of the Busy shipping, Season, Holidays, Bad weather or Nature force etc., It may be delay for days. But if it took too much time and not delivered, please message me and I will offer you solution for it.

Feedback

- I am making efforts to provide good products in price and quality, if you feel satisfied, please leave me a 5-Star on the Detailed Seller Ratings, I'll appreciate it a lot.

-Please contact me before you decide to leave a neutral or negative feedback, I believe there are ways to solve any problem.