Every parcel shipped through the Global Shipping Programme is insured from the point it is safely received in the UK Shipping Centre.
The parcel insurance cost is included in the total price that the buyer paid for shipping through the programme.
If the item was damaged or lost in the UK Shipping Centre or in international transit, the Shipping Center cover the loss or damage to the buyer .
All the buyer needs to do is open a case on Ebay to recieve their refund.
Please note that the seller has no authorisation to refund after it has been recieved at the UK shipping centre, it is out of their control and buyers should use Ebay as you are protected.