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Product Care

Dry cleaning is recommended; small spots can be removed with a mild detergent, dried and aerated in the sun on the back side, dry cleaning is recommended for heavy soiling.

You may notice pellets on the surface of felt product after the first use. Once removed by hand, pellets will not appear again.

About Us

TUMAR is a textile producer and design group based in Northern Kyrgyzstan. Our first product was launched in 1998 - today serve thousands of customers around the world and we are proud to empower 200 professional felt makers and designers from the region. We focus on high quality home décor products, made of 100% natural wool.

We draw ideas from traditional materials and craft traditions of our nomadic ancestors. Our mission is to engage with the world by modernizing felt and elevating standards of living for our customers and our people.

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Payment

IMMEDIATE PAYMENT REQUIRED. We accept all major payment methods such as PayPal, Google Pay, VISA, Mastercard, AmEx and Discovery.

Shipping

All items are shipped from Kyrgyzstan

FREE ECONOMY SHIPPING via Kyrgyz Post. Delivery time 25-30 business days.

EXPEDITED INTERNATIOANL SHIPIPNG via DHL Express. Delivery time 5-7 business days. Note that we do not ship on the weekend or during holidays.

Customs and import taxes

Buyers in the United States: No import taxes or duties apply. International buyers: Please note that taxes or import duties may apply. In case of doubt please get in touch.

Returns

30 DAY RETURNS PAID BY BUYER. All shipping charges to be paid by buyer. We do not refund shipping charges.

Subject to the following conditions, we will issue refunds on products returned in their original packaging and undamaged if received within 30 days from the date of purchase:

Please return the product in its original, unused condition (including all original packaging and tags) within 30 days for a full refund. To make a return, you must obtain a return authorization number (RA#) by contacting us at via eBay Messages. You will be notified by email to your registered email address on eBay and to eBay Messages within 48 hours with your RA#.

Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been engraved, altered, resized, or damaged in any way cannot be accepted for return. Returns with no Return Authorization Number, and packages that are improperly packaged or uninsured will be refused receipt.

You should expect to receive your refund within 6 Business Days upon verified and tracked receipt of your return package; however, in most cases you will receive a refund more quickly.

Other

We pride ourselves on 100% customer satisfaction. Any questions please message us first before purchasing. If you have any problems with your purchase, please contact us so we can resolve prior to leaving feedback! Thank You.

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