Audio Tech Direct Ltd has grown into one of the UKs largest authorised car audio, mobile and tech internet dealers, with thousands of satisfied online customers. We are all about trying to bring the best and most contemporary products available.

We specialise mainly in the In Car Entertainment area, we offer a huge range of car stereo’s from single din units, double din units and car specific units plus a range of stereo accessories such as reversing cameras and media cables. In fact, we are the UK's largest supplier of OEM-style fit head units with over 100 types to choose from and we are also the UK's largest supplier of reversing cameras, with over 80 different variants to choose from.

We are very passionate about our business and we spent months vetting our complete product range to make sure only the very best items made it onto our shelves and finally onto you. We have a team of auto-electricians and audio specialists who can advise you with absolutely anything with your purchase. Our after sale support is second to none. Plus should an item ever need to come back to us for any reason then it will come back to a UK address and also be inspected by one of our in-house technicians. Overall, we offer excellent support and a stress-free UK retailer experience.

From our head office facility in Shropshire, our dedicated team provide sales, marketing, technical and after sales service for all here for you. Orders are processed seamlessly throughout the day and our sophisticated despatch system utilises the latest technology to ensure the right products are released on time quickly and efficiently.

We are based here in the UK, with a UK company number and VAT number. We have various UK warehouses; including large warehouses in Middlesex, Yorkshire & Hampshire plus a smaller one at our head office in Shropshire. We also have a worldwide warehouse operation with warehouses also located in Australia, Hong Kong (factory), USA & Germany so no matter where in the world you are, we can offer something for you.

Company registration number: 09119200 | VAT number: GB 216 1098 32

The Availability of an item is an estimate of how long it will take before it is shipped out to a customer. Please note that Availability DOES NOT indicate the amount of time it will take for an item or order to reach the customer.

These are the Availability statuses that you will find on our product pages.

• Usually ships within 1 day: This item is in stock and will be shipped out within 24 hours (1 working day) after you place an order.
• Usually ships within 3 to 5 days: This item will be sourced from one of our suppliers after you place an order and should arrive in our warehouse and be shipped out within 3 - 5 working days.
• Usually ships within 4 to 6 days: This item is in stock at our EU warehouse and will be shipped out within 4 - 6 working days after you place an order.
• Usually ships within 21 days: This item will be manufactured to order from our factory after you place an order and be shipped out within 21 working days.

Out of Stock: This item is not in stock and is not currently available from our suppliers.

UK DELIVERIES:

Most items are held in stock and if paid for before 3.30pm Monday - Friday, will be dispatched same day and usually delivered within 2-3 working days (Saturday is NOT counted as a working day). However, please be aware that certain items are held for us by our suppliers and so these items will take approximately 4-6 working days to be delivered. Please make sure you check the estimated delivery date within the listing.

Most items in our eBay store offer FREE ECONOMY UK MAINLAND DELIVERY (Northern Ireland, Scottish Highlands & Islands, Isle Of Man, Isle Of Scilly, Isle Of Wight, Jersey and Guernsey are not eligible for free delivery unless the item can be sent in the post). If you choose the free delivery, the item will be sent via the most cost effective means possible.

PLEASE NOTE: We are advised by Royal Mail that items sent can take up to a maximum of 14 working days to be delivered, please allow 14 working days for delivery before raising a claim with us.

All our items are typically delivered within 5 working days as a maximum and 95% of the time dispatched from our UK warehouse. If we happen to be out of stock in the UK then we will check stock at our German warehouse and then other warehouses from there onwards to make sure we can get the item to you in the time frame suggested. If for any reason we need to send from an overseas warehouse we absorb the cost to get it to you in the time-frame listed. You will NEVER be charged Duty or VAT to receive any items from us.

We use all the major couriers (DHL, DPD, Parcel Force and Royal Mail). We have a number of warehouses so depending on where the stock is located then we will use the delivery company assigned to that warehouse. We try and inform you for the courier used on the listing page.

Important Delivery Information

We have many warehouses across the UK so you may find if your order two or more different products then they could possibly be dispatched separately. The items will arrive on the service specified for each item.

If an item is returned back to us as a failed delivery then unfortunately you will need to pay again for the item to be re-sent.

Most deliveries will require a signature upon delivery.

We understand that sometimes products need to be returned. Whether your item has developed a fault, is damaged or is no longer required, we can help you out. It's important you contact us so our team can provide you with the correct returns information and the relevant RMA (Return Merchandise Authorisation) detail.

All returns must be assigned a RMA number. An RMA number is a unique reference number for your request to return an product.Please do not return any products without obtaining a RMA number from us first.RMA numbers are only valid for 30 days from date issued. If an item is returned after this period, your returns will be closed and the item needs to be collected back to our address at your cost.

UNWANTED / NOT REQUIRED PRODUCTS

• An unwanted product can be returned within 30 days of delivery as long as it's still in original, unopened packaging.
• Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice.
• You cannot return unwanted items after 30 days of purchase, nor can you return items that have been used.

In accordance with your rights when you purchase goods online, unwanted products can be returned open so long as you let us know you want to return them within 30 calendar days from the day after delivery. They must include all original packaging, be in ‘as new’ condition and must not have been used, installed or had any data input on them.

FAULTY PRODUCTS

• It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.
• You always have the option of an exchange or refund if the fault occurs within 30 days of delivery. If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault.
• We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

Click see our full Terms and conditions & Warranty section for more information.

DAMAGED PRODUCTS

If you unpack your product and find it damaged, please let us know as soon as possible and please validate the claim of damage by supplying a picture of both the damaged contents and the parcel box it arrived in. We will assess the claim and resolve promptly.

Our Returns Policy As Follows

• Standard 30 day return policy: if you do not like / are not satisfied with an item within 30 days of receiving it, you can return the item for a refund or an exchange providing it is in a perfect and resalable condition. You are liable for all return carriage costs in relation to returns / cancellations. The product must be returned in the condition it was received. We reserve the right to refuse returned items or deduct a 15% restocking fee if they have evidence of installation, user abuse or are not in a resalable condition when returned.
• Manufacturer's warranty: Beyond this 30 day period, you are covered under the manufacturer's warranty which is a minimum of 1 year. If your product becomes faulty during this period, you should contact our eSupport 'Help Desk', via the eBay contact system. We will then arrange for your item to be repaired or replaced with a new product or provide details of the manufacturers local service centre.
• Returns will be refused if labels are stuck directly onto the product box.
• If any parts are missing from the product then we will only be able to offer a part refund / part exchange to cover the cost of replacing the missing parts.
• We do not cover return postage unless specifically agreed by our team prior to return.
• We are not responsible for installation costs under any circumstance.

Any items are returned at your own risk. We strongly advise you to take care when returning items to us; for example, by ensuring the goods are correctly addressed & adequately packaged. Items that arrive back damaged or destroyed as a result of poor packaging will not be accepted. These items will be resent to the customer at the customer's expense.

If you have received a faulty or incorrect item: You must notify us within 10 days of receipt, we will then arrange to replace or repair the unit. This guarantee does not cover effects arising from accidental damage or misuse of the items, and is automatically lost if the item is opened by non-qualified or unauthorised people. Please note that minor issues may be resolved by supplying replacement parts or alternative solutions acceptable to both parties.

If Goods become faulty during the period of the Warranty for reasons unconnected with your acts, omissions or misuse of the Goods, you must notify us in writing and/or by completing a warranty claim form (including a description of the fault) and return such Goods to us. Such Goods shall be returned to the manufacturer for review and testing.

Based on the manufacturers' opinion, we will repair, (or at our sole option) replace such Goods with the same or superior Goods, without charge or not provide any of the aforementioned. The manufacturer's opinion shall be final and binding and we shall have no further liability to you. If Goods become faulty after expiry of the Warranty, and you request that we replace or repair such Goods, then we shall charge our then standard list price for such repair or replacement.

• Your sole remedy in respect of a failure of the Goods to comply with the Warranty is as set out in the Warranty Conditions.
• We will be afforded reasonable opportunity and facilities to investigate any claims made under the Warranty and you will if so requested in writing by us promptly return any Goods the subject of any claim and any packing materials securely packed and carriage paid to us for examination.
• We will have no liability with regard to any claim in respect of which you have not complied with the claims procedures in the Warranty Conditions.
• The above warranty is given by us subject to us having no liability in respect of any defect arising from wear and tear, wilful damage, negligence, tampering of the Goods, incorrect fitting of the Goods by you and/or a third party, abnormal working conditions, failure to follow our and/or the Goods' manufacturers' instructions (whether oral or in writing), misuse or alteration or repair of the Goods without our approval.
• Audio Tech Direct will not arrange collection or pay postage costs for the product. All items for the warranty procedure must be sent back by the customer.
• At Audio Tech Direct we hope that you are happy with your purchases, however we know that sometimes you will need to return or cancel an item. Before returning any goods please read our Terms and Conditions. Any products returned must be in a re-saleable condition & include the original packing and documentation.
• We are happy to offer a 30 day returns policy for customers on eBay. Please return your item(s) in original packaging and ensure that all packages are securely wrapped. You must include a copy of your delivery note in with your item(s), as this is the proof of purchase. Failure to do so will delay your refund.
• Please contact us for the returns address - do not return to the address on the sales invoice. Any items returned without authorisation will be rejected.
• Clearly mark your eBay user name on the outside of the package when sending back to us.
• The customer is responsible for all postage costs for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance with our eBay team.
• Audio Tech Direct will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible. Upon receipt, all products will be inspected and at our discretion, credit may be refused.
• Any damages must be reported to us within 24 hours for us to raise any claims with our courier. Any claims after 24 hours will be dismissed for a claim.
• We are fully compliant with the Distance Selling regulations.
• We are not responsible for installation costs under any circumstance.

Certain products are treated specially for legal and/or health and safety reasons, It is important for your own and our couriers safety that they are followed. As well as the above procedures the below must also be adhered to.