•Only ways of making the payment to us via eBay is by Credit or Debit card and PayPal.

• We are not able to provide a VAT invoice prior to delivery. Once your delivery has taken place please feel free to contact us directly and we will be happy to process your request.

•We aim to process your order within 1 working day once we receive clear payment confirmation. This service does not deliver on Saturday & Sunday.
If for any reason you wish to cancel the order, please seek advice from eBay or contact us directly ASAP.

• We use national and international couriers who have long experience in the market and understand customer's high expectation. We deliver to most delivery locations in UK.

•Before confirming your order, please ensure your delivery address details and contact number are correct. We are unable to make amendments to address details for your own privacy once the order has been placed.

• Our Standard delivery to UK Mainland postcodes, excludes Northern Ireland & Scottish Highlands.

• Specific delivery arrangements can be made at an additional cost by contacting us before placing an order.

• In unforeseen circumstances if there are delays to your shipment, we will make every effort to inform you in time but hold no obligation towards any direct or indirect loss that may occur.

•If any item is found to be missing parts or damaged product you bought from us within 14 days provided you can show us the proof of purchase (receipt) and the product is in a re-saleable condition with all its original packaging and accessories intact.

• You can return unused items to us by contacting us within 30 days of delivery. Please contact us using the “contact seller” option for important information, before attempting to return the goods.

• Please note that for all returns deemed unsuitable, we are not responsible for the return shipping and are unable to refund this cost.

• Please do not ship any goods to any address without our authorisation as it might lead to you not receiving your refund. [Please do not initiate a return without our authorisation as this could result in a delay in issuing your refund.

•We strive for 100% customer satisfaction at all times. If you are not satisfied with your purchase or experience with our company, please do not hesitate to contact us. We will do our best to resolve this for you.

•Please check Business seller information or email through the eBay messaging system. You will need to select the "contact the seller" option (found on your eBay Order). We aim to respond within 24 hours.

•Our office opening hours are Monday to Friday, 9 am to 5 pm.

•Please be aware, due to the current pandemic, there is a limited service for our manned phone lines. Our communication through email, however, remains the same and our response time is 24 hours.

• My item has reached me damaged/faulty/missing parts, what should I do now?
In this unlikely event, we advise all customers that any issues must be communicated within 14 working days of the delivery taking place. Please CONTACT US at your earliest convenience by using the contact seller option.

To ensure quick resolution, please attach photos and part numbers (if applicable) on first contact. This can be done using the "attach photos" tab located underneath the message box

We aim to respond to all emails within 24 hours and will do all we can to resolve any issues as efficiently as possible.

• Can I collect my order?

If you want to cancel your order due to address, incorrect information, not using coupons, etc., please contact the seller in time and we will reply to all your emails within 24 hours Please note that we are unable to cancel any order after the item has been shipped at the agreed time. Please understand.

• When will I receive my order?
We aim to dispatch within 24-hours, on average delivery takes 1-2 working days although larger items can take up to 3-5 working days from date of PAYMENT. Once your order is marked as dispatched your tracking number and courier name will be sent via email so you can track delivery of your consignment online at any time.

For larger items- the courier requires pre delivery notice. To ensure a smooth delivery, we should encourage customers to enter a valid contact number during checkout.

• I have ordered more than one item; will they be delivered together?
As we work from various distribution centres across the nation, we are unable to guarantee same day/time deliveries for multiple items. The products might be originating from various stockrooms or conveyed with various dispatch REGULATIONS. Once dispatch has taken place, we encourage our customers to track each of their consignments online or CONTACT US accordingly.

• How do I track my Item?
Once dispatched, your tracking information will be sent to your registered email address. You can enter these details online via the courier website. If you experience difficulties accessing your tracking information, please CONTACT US via the eBay platform and we will be happy to contact the courier directly/track the delivery on your behalf.

• I have missed my delivery! What will happen now?
Not to worry! The courier will leave a card at the delivery location and re-attempt delivery on the next working day. They will also outline further guidelines with respect to rearrangement of delivery or the option to collect from your local depot.

• I would like my parcel to be left in a secure location, can this be done?
In a case where the customer requests for the goods to be left (without a signature), we will do our best to notify the courier/driver prior to their arrival. We are not liable for any theft/damage/loss that may occur ONCE delivery has taken place.