Add The Pom Shop to your Favorites and receive our email newsletters about new items and special promotions.

General Interest

Product DescriptionEven the smartest among us can feel inept as we try to figure out the shower control in a hotel or attempt to navigate an unfamiliar television set or stove. When The Design of Everyday Things was published in 1988, cognitive scientist Don Norman provocatively proposed that the fault lies not in ourselves, but in design that ignores the needs and psychology of people. Fully revised to keep the timeless principles of psychology up to date with ever-changing new technologies, The Design of Everyday Things is a powerful appeal for good design, and a reminder of how -- and why -- some products satisfy while others only disappoint.ReviewPart operating manual for designers and part manifesto on the power of designing for people, The Design of Everyday Things is even more relevant today than it was when first published. --Tim Brown, CEO, IDEO, and author of Change by DesignThis book changed the field of design. As the pace of technological change accelerates, the principles in this book are increasingly important. The new examples and ideas about design and product development make it essential reading. --Patrick Whitney, Dean, Institute of Design, Illinois Institute of TechnologyThis book changed the field of design. As the pace of technological change accelerates, the principles in this book are increasingly important. The new examples and ideas about design and product development make it essential reading. --Patrick Whitney, Dean, Institute of Design, Illinois Institute of TechnologyAbout the AuthorBusiness Week has named Don Norman as one of the world's most influential designers. He has been both a professor and an executive: he was Vice President of Advanced Technology at Apple his company, the Nielsen Norman Group, helps companies produce human-centered products and services he has been on the faculty at Harvard, the University of California, San Diego, Northwestern University, and KAIST, in South Korea. He is the author of many books, including The Design of Everyday Things, The Invisible Computer (MIT Press, 1998), Emotional Design, and The Design of Future Things.

Shipping

Shipping is free for all customers in Australia. Your package will be safely taken care of & posted from England by means of Priority Airmail, which is air freighted to your nearest Australia Post Distribution Center (Sydney, Melbourne, Brisbane, or Perth), from where they are delivered to your address by Australia Post.

Returns and refunds

We operate a 30 day money back guarantee. If you are unhappy with the product for whatever reason, please contact us to arrange a return and refund. As shipping costs are not retrievable, we are unable to refund shipping costs.

Feedback

We use an automated eBay feedback response system. If you are happy with the product, please leave positive feedback and we will automatically leave positive feedback for you. If you are unhappy with the transaction for any reason, please contact us first to resolve. If you do leave negative or neutral feedback you waive your rights for support regarding any problems with us and open yourself up for possible retaliatory negative feedback. Please avoid making negative feedback remarks, contact us first if you have any problems! We are here to help!

Contact Us

Please contact us via eBay messages if you have any questions and our Customer Service team will be happy to assist you with any queries. Thank you.