Payment has to be received
within 7 days of auction/purchase, where payment is not received within this
time, we open an unpaid item in resolution, even if buyer wish to pay after
the 7 days, this unpaid item option is invoked due to the short window eBay
allows for FVF refund
All Non-UK customers
eBay now shows you price without
UK vat when you are browsing from outside UK, you will be asked to pay vat
and any handling charges when the goods arrive in your country before goods
will be released by customs for delivery.
If you have an EORI/VAT number, supply that for invoicing, ideally
before the item ships, which helps with a smoother delivery by your custom
Department
It
is important that you do NOT open an eBay dispute to resolve an issue. That
must only be used if we cannot come to some amicable solution to any problem
that arises
You will see from our feedback
Whilst we
take utmost care in testing and describing our products, as accurately as
possible, they are mostly 2nd user products, if you have any issue
then talk to us, by either calling us or emailing us rather than using the
resolution centre,
that we are
very helpful and almost always resolve any issues that may concern our
customers.
About
shipping / cost:---------------
·Locations: We ship to all areas in the UK using Business Post and most
European countries Using Fed-Ex, DHL. For small packets we use the royal mail
sign for services. If free shipping is Offered, it will only apply to
mainland UK, isles and highlands will
be more depending on size of parcel, so please enquire before you buy.
·Signature Required: All items shipped requires a signature on
delivery.
·Handling Time: Products ordered by 12:00PM GMT Monday-Friday will usually be
shipped the next day the latest. Products ordered that are bulky and requires
testing before despatch will be shipped the next business day or soon after
(See stated handling time). The customer will be contacted if any unexpected
delays occur while orders are being processed. Most of our servers are
retested before despatch as variation in storage temperature has a bearing in functionality, so stated time
for delivery are approximate on bulky items. All items have a tracking number
which are uploaded to your eBay item page, all our services are self tracking , so please track it daily and notify us if there
were any issues.
Shipping Limitations / Delays: All shipping dates and estimated delivery dates
are approximate and are based upon current availability of materials and
prompt receipt of all necessary information. We will not be liable for any
damage, loss, fault or expenses arising out of delays in shipment or other
act caused by or imposed by strikes, fires, disasters, riots, Acts of God,
governmental action or any other cause or condition beyond our reasonable
control.
·Shipping Carriers: Other shipping carrier options are available on request.
However, we may use our discretion also to provide the safest and best
service. You may organise your own transportation, but remember that the
shipping cost quoted includes packaging material custom made boxes and there
will be a charge for those which can be agreed prior to sale. We may used
palletise service where a consignment exceeds a certain weight limit set by
our couriers/or where it’s deemed to be the safer option in absence of
original box etc.
Very
important: if you fail to accept delivery for what ever reason, and need to
reorganise a redelivery from the local depot, there will be a charge of 75%
of the original shipping cost by the courier, and a storage fee depending how
long they have to keep it in their warehouse, where free shipping has been
provided by us, we will advise you the original cost to us , and you will
need to pay the 75% of that original cost for redelivery.
·FOB Origin / Taxation: All international orders are quoted exempt of
Taxes which means that we are not responsible for any duties, taxes, customs
broker fees, or any other additional costs that may be imposed when your
shipment arrives in your country. By placing an order with us, you agree to
accept any and all charges that may be in addition to regular shipping and
insurance costs. If you choose to not pay these fees, then you agree that you
have abandoned your package and are not entitled to any refund from us. Once
the package leaves the UK, the package is your responsibility to either claim
or abandon.
Import Restrictions: Please be aware that certain items may be
restricted for import into your country. It is your responsibility to ensure
that items ordered are legal / allowed to be imported into your country.
Although we will do our best to assist you with additional information or
documentation, if your shipment is confiscated by your country’s customs, it
is solely your responsibility to either claim or abandon the shipment. No
refunds will be issued for items confiscated by customs outside of the United
Kingdom.
Delivery
Times:---------------------
We
work office hours and all shipping is done weekdays only! Usually, it takes 3
days from payment clearance to delivery in mainland UK, longer for all other
areas! Shipping hours: Monday to Friday 12.00pm-2.30PM
PAYMENT
methods:---------------
- eBay managed
Payment are now the prescribed means of payment.
- Pay Pal: We accept PayPal. You must
have a verified shipping address with PayPal. It’s easy to get verified
and is a minimum requirement by us
- You can use
a debit card to pay over the phone or bank transfer.
- Direct
payment by credit card is not accepted, only when customer is present,
all credit card payment via PayPal only.
- Cheque
(cleared) and cash on collection accepted
With
your protection in mind:--
Serial numbers: All relevant serial numbers are logged
in a data base; we also use warranty stickers where appropriate. These
stickers are designed to break if removed or tampered with. We will not
accept items for replacement with stickers that have been broken or tampered
with. To avoid any possible confusion, we suggest you take a picture of the
security stickers on the item prior to return, and forward this via email.
We
are now using Also using a Laser to
mark a unique series of numbers on our peripherals and these will be required
for any RMA.
We respectfully ask that you adhere to these terms so that you can expect to
receive our highest level of service.
Defective Products Guarantee: All Item sold by us carry a 30 Days warranty from
us. Defective parts are subject to either replacement if another product is
in stock or a full refund and must be reported within the 30 day warranty
period.
RMA Number: All Items being returned for replacement must have a (Return
Material Authorization) RMA number. Returned packages with no RMA number will
be refused. To obtain an RMA number, please call 0333 9000 020 or email us
with a request.
Restocking Policy: Items returned must be in the original condition. We reserve the
right to null said warranty if this condition is not met. Units that are
found to be free of defects (where buyer has reported a defect) or missing
components will be returned at the buyer expense.
Disclaimer: We are not responsible for any damage or deletion to systems
that have resulted from the use of our product(s) the maximum liability shall
not exceed the price paid for the purchase of the unit from us. We offer
specific warranty period and it will be stated in the body of the listing.
There may or may not be any additional manufacturer’s warranty on the
product. We offer our warranty specifically on defects in material or
workmanship only. We assume that our customers will have a high degree of
general and specific knowledge about the products. The customer is
responsible for choosing the proper product for their application
Contact Information:
- Use send
seller a question or see at bottom of listing for Business sellers
Information for more details
·
Business Hours: 9.30AM-5:45PM GMT
GGGDPR
( European General Data Protection Regulation)
when you trade with us on eBay, we as a company under HMRC
regulation keep records for 6 Years for legal compliance.
These records are mainly in form of invoices.
The information that we keep are provided to us by eBay or
yourself when completing a purchase.
These records are kept in a secure encrypted database and a paper
copy format, none of your details are ever used for any other purposes.
all emails that we receive from you regarding your purchase and
in cases where a resolution is required are similarly kept for 6 years.
After the 6 years all documents are shreded and the database
record are deleted.
These records are a legal requirement and A "right to be
forgotten" doesn’t apply until the elapse of 6 years of their creation.
All records on eBay are only visible to us as seller for 3 months
only, after which they are no longer accessible, the exception being to email
communication via the eBay portal which are available for up to 1 year after
which we have no access.
About us:
- Network-Servers(T/A): Founded in 1998 in Essex,
we have grown from a pc support business to a brokerage company
specialising in servers and networking products, we specialise in sales
through asset recovery and working with other asset recovery companies.
- Focus: Our focus is on a limited
narrow market anything to do with networking hardware, we stock from
complete servers to components on the Hp Proliant range to the dell
PowerEdge Range, we stock associated Peripherals and switching
components for these ranges hence allowing us to sell and support
Specific product lines in its entirety. We stock a wide range of
hard-to-find items for the range.
- In Stock: 99% of all of our items
listed are stocked in our 2 warehouses in Basildon Essex, the 1% usually
in transit. We don’t use virtual stock from other suppliers!
Return policy:
Under
the Sale of Goods Act – Distance Selling Regulations, If you are a consumer
(not a business) you have the right to cancel the order within 14 days of
receipt. If the item has already been delivered, it must be unused and in its
original packaging with all accessories included. Right of cancellation does
not apply to audio or video recordings or computer software if they have been
unsealed. You must notify me in writing (preferably by email or alternatively
by letter) to the address given by email of your cancellation. If you cancel
you must take care of the goods while in your possession and return them to
me safely at your own expense. I suggest you use a tracked delivery method.
If you fail to return the goods you will be charged the direct cost of
recovering them from the place of delivery. Your purchase price and the cost
of the outbound shipping from me to you will be refunded within 30 days of
cancellation.
You accept the Item(s) is/are “second-hand” goods
unless otherwise stated and that the Item(s) is/are sold on an “as is” basis
with a 30 day warranty period. During this period if you believe the
item(s) is/are faulty, you will need to return the item at your
expense. The item(s) will then be fully tested and if found not to be
faulty shall be returned to you at the same cost as original postage stated
in the EBay auction if the item was shipped free then the going rate of
Interlink express will be charged, you will be contacted beforehand to
arrange payment for returning the item. If the item(s) is/are found to
be faulty then either a refund or replacement will be given. A refund will
only be given after the goods have been examined by our return Department.
For any form of return, the return shipping cost will be the Buyers
responsibility. DSR only applies in the EU (European Union).Original shipping
cost is Non-refundable for any transaction outside the EU, Your statutory
rights aren't affected by this terms and conditions, Only buy from us on EBay
if you accept these terms.
Feedback:
Feedback
is very important to us and can dramatically affect businesses on eBay.
We
have been selling on EBay for over 20 Years, and maintain a very high rate of
positive feedback! We want you to be 100% satisfied with your purchase! If
you are in anyway unhappy about your purchase, then let us know! We will do
everything we can to rectify the problem! We aim for 5* feedback.
If
you cannot leave Five Star feedback then please contact us so we can be given
the opportunity to do all we can to remedy your concerns.
When
we deem customer has been unreasonable and have given unfair feedback, we
block those customers from buying from us again, it is against eBay rule to
open a different account and buy from us if you have been blocked.
For
consumers, we abide by the distant selling regulation (DSR) see under DSR,
for Business buyers, see under business buyers.
We
have a fantastic feedback, Our seal to a good service!
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