Condition and Item
Notes
Very Good
The book is not new and
has been read, but it is in excellent condition. There is no apparent damage to
the cover. The dust jacket (if applicable) is included for hardcovers. There
are no missing or damaged pages, creases, or tears, and no or very limited
underlining/highlighting of text or writing in the margins. It may have minimal
identifying marks on the inside cover and very minimal wear and tear.
General
Ships in 1-2 Business
Days. We care as much about your item as you do, so each item is carefully
packaged to ensure safe delivery. We typically ship within 1-2 business days
(excluding weekends & holidays) from when your payment clears, then expect
your order to arrive in 2-14 business days.
I have changed my mind
and would like to cancel/make changes to my order.
We believe in providing
our customers with an ultra-speedy service. All our systems are fully automated
to ensure this is achieved, so orders are transferred for processing within
minutes. Because of this, it is vital to double-check your
order before it’s submitted to eBay. If you request to cancel through
eBay within 30 minutes of placing your order, we will do our best to cancel.
However, it is not guaranteed.
Contact us
We can be contacted anytime
through eBay messages if you have questions, comments, or product requests. We
typically respond within 24 hours and do our best to help you! Likewise, we
encourage our customers to contact us with any questions or concerns! We want
to be sure you are satisfied with your purchase.
How long should I expect
customer service will take to respond to my inquiries?
We aim to respond to all
customers within 24-48 hours (Monday – Friday)
Payment
eBay manages all payment
options: credit and debit cards; Apple Pay; Google Pay; and PayPal, as well as
other locally accepted forms of payment, depending on the listing.
Shipping
OOPS! My Address is
wrong. Can I update my shipping address after I place an order?
Very sorry to hear that!
Unfortunately, due to EBays policy, we must ship to that address once an order
is placed. So please confirm that you have selected the correct address before
placing your order.
What do I do if I
haven’t received my order?
Rarely, but sometimes
shipments through the postal carrier can get delayed. So rest assured, we have
you covered.
Here is what to do:
While we aim to deliver your order within the specified time frame, transit
delays outside our control can occur. Because of this, we ask that you allow
the following time before contacting us about your late order(s): At Least 15
days for Orders delivered within the US and At Least 25 days for Orders
delivered outside the US. If you do not receive your order in the time frame
specified here, please contact us, and we will do our best to resolve the issue
as soon as possible. Likewise, if your order is delayed or lost in the post, we
will do our best to provide a suitable resolution.
USAFO’s Policies Are As Follows:
We carefully grade our
items, so you should expect to receive the item in the condition we have stated
in our listing; please see the 'Condition' section. Please do not expect
anything beyond what is said in our listings.
New Items: Guaranteed to
be in new condition and their original packaging. Used Items: Please see our
description in each listing for details regarding particular items.
Please remember that we
match items based on the UPC/ISBN and use eBay catalog photos. Therefore, the
item you receive may not exactly match the image but will contain the same
content.
How quickly will I receive my item:
For items shipped within
the continental United States, expect your item to typically arrive within 2-14
business days from when you place your order. For items shipped outside the
U.S., expect your item to arrive within 12-25 business days typically.
Occasionally, orders are delayed a little longer.
Can you tell me more about a particular item?
All of the information
that we have about a particular item is listed on the eBay page. We cannot
provide additional information or guarantee that you will receive anything
besides what is described in our listing. Carefully reading the item’s
description details should answer most questions that you may have.
Will I receive the exact item pictured on eBay?
The images supplied on
our listings are intended as a guide only. The item pictured on eBay is often a
stock/catalog photo, meaning we did not take the picture. With this in mind, we
cannot guarantee that you will receive the exact cover shown. You should
receive the item described in our listing, but the cover could vary.
Do you collect sales tax?
Ebay collects sales tax
for items as state and local authorities require.
Will you accept lower amounts/offers for your items?
No. I am sorry, all our
prices are fixed unless you see a make offer button.
Contact Us with your Feedback!
If you have any issues
with your order or the service you have received from USAFO, please message us
(through eBay) before leaving any feedback or opening a case. We will do our
best to resolve any problem for you, so there should be no reason to leave
non-positive feedback or open a case.
Convenient, HassleFree Returns
To receive a Full
Refund:
Again, to return an
item: You MUST contact us before returning the item. Any unauthorized
returns will not be accepted. Please get in touch with us so we can provide a
return address and an RMA#.
What do
I do if I haven’t received my order?
If you haven’t received
your order after the delivery date stated in your confirmation email, please
get in touch with us, and we will research the item’s status/location. We will
then diligently work to find the best solution.
What do
I do if I receive a faulty product or the wrong item?
We aim to deliver
quality products to all of our customers. However, if a customer is shipped a
faulty item or an incorrect title, we will assist our customers with convenient
& free returns or take other steps to remedy the mistake.
All items must be
returned to us in the same condition as they were received. I.E., New items
must still be sealed (if they originally were).
If, upon inspection,
your order contains a material fault or you received an incorrect item, please
contact us before returning the item. We will assist our
customers with convenient & free returns or take other steps to remedy the
mistake.
. To ensure a speedy
resolution, please enclose the following in your correspondence:
If we request you to
return your order, please do so within 5 business days after we approve the
return and provide you with an RMA #.
What do
I do if I receive a damaged item?
If your order arrives
damaged, please accept our apologies. To investigate the issue promptly, please
contact us within 5 business days of receipt. Please ensure you provide us with
your order number and images of the damaged item:
If we request you to
return your order, please do so within 5 business days after we approve the
return. USAFO is not responsible for items returned without our prior consent
& a proper RMA # assigned.
USAFO