Our packing is carefully handled, each item is wrapped by soft tissue, bubble protection and packed in padded envelope or carton box to ensure your item arrives in perfect condition.
We will combine postage for multiple items, please contact us before you pay.
Dispatch within 1 working day and if possible as soon as the payment is cleared on the same date before 3PM.
All items are shipped by Royal Mail, insured or recorded delivery is recommended for higher cost postage. However, we will obtain a receipt as proof of posting for all the valuable items.
We accept PAYPAL payments made when the items are bought or within 48 hours of auction ending. For other methods of payment, please contact us before bidding/buying.
If payment is not received after 6th day of buying/auction ends, the item may be relisted and eBay may open an unpaid case.
Return can be accepted only if the goods are deemed to be faulty or the listing is incorrect or wrong size, which doesn't fit.
The items can only be returned within the terms of our returns policy. We must be notified within 48 hours upon receipt. It must be returned providing it is in its original condition with tags/labels and packing.
We recommend that you return via recorded postal service, its your responsibility to return items safely.
Once the item is returned in satisfactory condition, we will cancel the order and process a full refund. When you have changed your mind and returned an item, postal charges are non refundable.
For safety and hygiene reasons, NO RETURNS on cosmetic, lingerie, swimwear, underwear, socks and hats.
If an item is lost and a claim needs to be filled, then a refund will be given once we have received a decision of Royal Mail. This can take up to 8 weeks from the date of sale.
This does not affect your statutory rights.
Please do not hesitate to contact us for further queries at kdhose @ hillierbc . com
Or though eBay.