Payment
Payment should be completed within 7 days after buyer places the
order,or else an unpaid case will be opened in order to cancel the
transaction. If you can not pay in time, please contact us.
eCHECK from PayPal will only be
processed once the payment clears.
All of the items will be shipped to buyer's EBAY address,please confirm
your address on Ebay before you buy.
Shipping
All items will be checked before packing.
If to UK, it will take about 10 to 15 business days to you, and you can track it on line.
If
to other country, we will ship your order by China Post or Singapore
Registered Air Mail, it will take about 15-21 working days to you, you
aslo can track it on line. Delivery time is about 14-28 business days
and it may take up to 8 weeks to some European countries and South
American countries due to strict custom inspection. We ship worldwide.
Please
note that some countries will have custom duty or tax for certain
items. It is the buyer's responsibility to pay all endued custom duty or
tax. We are not responsible for any custom duty or tax since our price
do not include this charge.
As
shipping is affected by many unsteady factors: customs, flights,
weather, war, trade policy ,etc, some shipments do get delayed
sometimes. If you have not received your shipment within 15 days from
payment, please contact us. We will track the shipment and get back to
you as soon as possible with a reply.
Our goal is customer satisfaction!
Returns
30 day Money-Back Guarantee
We are committed to give you the best customer service possible. If for
any reason you are dissatisfied with a purchase, please contact us and
we'll assist you with a prompt solution. We'd like to settle any problem
in a friendly manner.
We want to make sure you are happy with our item. If for any reason you
wish to return the item, contact us within 14 days from the delivery
date and we will give you a full refund or exchange. Only
unused,original condition item can be qualified for a return. Buyer is
responsible for return shipping fee. Please contact us to get a RMA
number BEFORE sending out your return. Goods without RMA number will NOT
be accepted. Please write the RMA number on the returning package.
We will not be liable to customer for any damages beyond the amount of money that customer has actually paid us.
Contact Us
Please use the "Ask a Question" from above to contact us.
Any problem, complaint or suggestion happened during transaction,
please contact us before leaving Low Feedback or eBay return/case/Paypal
case. We are committed to resolve all issues in a friendly and
satisfactory manner.
We will solve your problem during working time (except weekends and public holidays). Thank you!
Please contact us through eBay link if you have any questions. We will
reply you within 24- 48 hours. Please check you spam mail if no response
for 48 hours.
Feedback
Please contact us with any
questions or concerns. We will reply to messages within 2 business days.
Emails, which are received during the weekend, will be replied on
Monday. If you do not received a response in expected time period from
us, please check your junk or spam mail.
If you are happy with our item and service, please do leave us positive
feedback and 5 star rate. Please DO contact us before leaving Neutral
or Negative feedback. We thank you for your effort to make this sale and
purchase experience a happy one!