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CUSTOMER SERVICE

Shipping Info

Shipping Info

SHIPPING AND DELIVERY:

Matchbox offers Door-to-Door service via Australia Post E-Parcel.

Click and Collect is available for FREE from your nearest store.

RATES & DELIVERY TIMES

We offer FREE standard AU shipping for all orders over $99.

We offer $9.95 Flat rate shipping to all orders under $99.

Your order will be delivered in 2-7 working days from dispatch, depending on your location.

Please note: We only ship orders to Australian residential or business postal addresses. We reserve the right to charge additional shipping fees for large or heavy orders. In particular, orders over 22kg and orders that are subject to cubing will be contacted for an extra postage quote.

AUSTRALIA POST

Deliveries by Australia Post can be sent to any residential or business address in Australia.

All courier deliveries ask for a signature on delivery. If no one is present when the courier attempts delivery, they will either leave your consignment in a safe place, or leave a calling card to collect at your local post office.

SHIPPING TIMEFRAME

Most orders are processed and dispatched within 24-48 hours of the order being placed. We will endeavour to ensure your goods are delivered to you within the timeframes outlined for Standard delivery, however we will not be liable for late delivery by Australia Post. Late delivery does not entitle you to cancel the purchase. Matchbox's obligations in relation to delivery end when goods are collected by the courier for delivery to your nominated delivery point.

For more information, please visit the Terms and Conditions section of our website.

PLEASE NOTE DUE TO INCREASED DEMAND WITH AUSTRALIA POST THERE MAY BE ADDITIONAL DELAYS IN RECEIVING ORDERS.

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Payment Info
Payment Info
Payment methods accepted:

Visa, Mastercard, American express

Paypal

AfterPay

Zip

Google & Apple Pay

Sorry, we do not accept any cheque at all.
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Warranty

Warranty

This item comes with a 12 months warranty

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Terms and Conditions
Terms and Conditions
Matchbox Rewards

Customers can sign up to be a Matchbox Rewards member by creating an account on the Matchbox Rewards page.

As a member of Matchbox Rewards, customers can earn at least 1 point for every $1 spent at Matchbox online or in-store.

Every 200 points makes the customer eligible for $10 off their next purchase. Points can be redeemed for $10, $15, $20, or $25 discounts off the customer's next purchase – also known as "Rewards".

Redemption can be made online at checkout (customer has to be logged in), or in-store through the In-Store page, accessible via a QR code at the counter. For more redemption details, visit Matchbox Rewards for more info.

For questions about your online order or about creating your Matchbox Rewards account, please contact info@matchbox.com.au or phone us at 03 9576 8155 (Mon-Fri 9am-5pm).

Matchbox Rewards Terms & Conditions:

In these terms & conditions Matchbox means Matchbox Franchising Pty Ltd ABN 23 160 029 862 and includes, where appropriate, Matchbox’s employees, agents, contractors & associated companies.

Matchbox Rewards means the membership rewards programme run by Matchbox.

Members means customers of Matchbox online or in-store who have chosen to sign up to join the Matchbox Rewards and are now Account Holders.

By applying for & accepting the Matchbox Rewards membership, the applicant agrees to be bound by these terms & conditions and any variations to them; agrees to Matchbox's Privacy Policy; and agrees to receive information & emails from Matchbox.

Matchbox reserves the right to change the Matchbox Rewards terms & conditions without notice to Members. Please check the terms & conditions regularly for any changes. Continued use of the Matchbox Rewards points or coupons will be deemed acceptance of those changes.

Upon entry & after their first purchase, Members will be rewarded with 200 points (equivalent to a $10 Voucher) to be used online and in stores. Sign-up Rewards are available for a limited time only and Matchbox reserves the right to change, extend, or adjust the amount as seen fit at any time without notice.

All Members will enter the Bronze Tier of Matchbox Rewards by default. Every Member in the Bronze Tier will receive 1 point every $1 spent at Matchbox online or in stores.

The Rewards program is only available for purchases made through online or in a Matchbox store, and does not apply to external marketplace orders such as E-bay, Kogan, and more.

Points and Rewards earned through purchases may take up to 30 days to reflect in the Member's account as a fraud prevention precaution.

200 points is redeemable for a $10 discount off the Member's next purchase. 300 points is redeemable for a $15 discount off the Member's next purchase. 400 points is redeemable for a $20 discount off the Member's next purchase. 500 points is redeemable for a $25 discount off the Member's next purchase.

Members can only select between $10, $15, $20, or $25 Rewards at checkout. Rewards cannot be stacked, only a single rewards voucher can be used in each transaction.

To redeem Rewards online, Members must select their desired Reward amount at checkout when making a purchase at online store.

To redeem Rewards in-store, Members must present to Matchbox staff their In-Store coupon codes available on the In-Store Page. Matchbox staff will then apply the Reward code for the Member's purchase.

Members who have spent over $250* at online store will be eligible to enter the Silver Tier of Matchbox Rewards. Members who have spent over $500* will be eligible to enter the Gold Tier of Matchbox Rewards.
*In one rolling year. For more info, visit online store.

Silver Tier Members will earn 1.25 points, and Gold Tier Matchbox Rewards Members will earn 1.5 points, for every $1 spent at Matchbox online and in stores.

Tiers will take up to 30 days from the time of purchase to reflect in the Member's account as a fraud prevention precaution. Members will receive a notification email when they have successfully reached a Tier.

Members are entitled to a minimum of 100 Birthday Bonus Points as a Matchbox Rewards member. Members will receive a notification email upon receiving their Birthday Points.

All Bonus Birthday Points may take up to 30 days after the Member's birthday (as listed on the Member account) to reflect in the Member's points balance, as a fraud prevention precaution.

We recommend that Members add the email info@matchbox.com.au to their email address book to help prevent emails from Matchbox being filtered out as spam or junk. All notifications from Matchbox Rewards are sent by email. We take no responsibility for lost or misdirected emails. We do not issue SMS to customers regarding Matchbox Rewards.

Matchbox Rewards points and discounts are for use by the Member or account holder only, and not transferable for cash. Discounts cannot be used for lay-by payments or in conjunction with other vouchers/offers.

Matchbox holds and uses a Member's personal information for the purpose of managing the Matchbox Rewards. Matchbox is bound by the Information Privacy Principles in the Information Privacy Act 2001 (Vic). All personal details of the entrants shall be stored and administered by Matchbox. A request to access/update/correct/cancel any information can be presented in a Matchbox store or by emailing info@matchbox.com.au. For more information you can visit Matchbox's Privacy Policy.

Matchbox is not responsible for stolen or lost account access, including their fraudulent use or voucher redemption. The Member must report a lost or stolen account to Matchbox Head Office immediately on 03 9576 8155 or by emailing info@matchbox.com.au, so we can restrict activity on the account.

To the greatest extent permitted by law, Matchbox and its associated companies, gives no warranty and shall have no liability in respect of goods or services provided to Matchbox Rewards Members.

Matchbox shall not be liable in any way if advertised benefits or promotions are unavailable as a result of technical malfunction, operator fault, short supply from supplier(s) or errors from computer hardware or software.

Matchbox may, at its absolute discretion & without providing reasons, accept or refuse an application for a Matchbox Rewards membership.

Members rights are valid until terminated or cancelled by Matchbox (in its absolute discretion) or until the Member notifies Matchbox that he or she wishes to terminate their membership. This can be done in store or by emailing info@matchbox.com.au or by mailing to Matchbox Head Office 431 North Rd Ormond VIC 3204

For the avoidance of doubt, these terms & conditions supersede and replace any and all previous terms & conditions related to Matchbox Rewards.
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FAQs

FAQs

Q: Are your items new
A: Yes, all of our item are new unless stated differently in the item description.

Q: When can I expect my item to arrive
A: We generally dispatch the item 24-48 hours of the payment clearing. You will receive a confirmation email as soon as we receive your payment and another as soon as it ships. Most of our items take between 1-4 working days to arrive to all of Australia excluding remote areas in WA etc.

Q: Do you post International
A: Yes, most our items are open to overseas shipping if they are not, please send us a mail using eBay message system with the country details and the item number you are interested and we will send you a quote, some of our items already have the option to ship overseas.

Q: What payment options you accept
A: We accept PayPal or credit card.

Q: What is your return Policy
A: Click on this link to go to our Terms of sale page

Q: What is the warranty on TV wall brackets
A: All of our Plasma/LCD TV wall brackets have 5 year replacement warranty.

Q: Can I pick up
A: Sadly we do not offer Pickup option on eBay purchase

Q: Can I pay by Card on pick up
A: Yes, We accept Cash, Credit card, and EFTPOS.

Q: Do you ship to P.O Boxes
A: Yes, only in Australia.

Q: Do you offer warranty on your items
A: All of our items comes with a manufacturer warranty (unless stated otherwise). Please check the warranty box at the bottom of the item description for warranty time frame.

Q: Are all your products sold with Australian Plug
A: Yes, all our products are sold with Australian plug, if your item comes with another plug please email us from eBay and we will be happy to assist you.

Q: Do you send the item by Registered Post
A: Yes, most of our items are sent by Australia post, registered post with tracking numbers and signature unless stated otherwise in the item postage description. Some items will be sent by standard post to reduce cost which won't be trackable.

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ABOUT MATCHBOX

About Us

About Us

Welcome to Matchbox!

We're a family owned business that specialises in selling kitchenware, giftware and homewares in Australia.

We were founded in 1975 in Victoria, Australia with the dream of helping people enjoy their time in the kitchen. Our first store opened on High St, Armadale and since then we've grown to over 20 stores across Victoria, Queensland and Western Australia, all the while keeping the same promise - to help you in the kitchen!

We're a proud retailer of many popular brands such as Maxwell & Williams, Woll, Essteele, Global, Scanpan, Yumbox, Avanti, OXO, Oasis, and many more.

Tried and tested by ourselves and our lovely team, these brands offer the highest quality products, most innovative designs and craftsmanship. We stand by our commitment, and we proudly offer every customer the Matchbox Promise 10 Year Guarantee.

We don't just sell products though. We believe that you can achieve anything in the kitchen! Maybe you're a professional chef looking to update your set of kitchen knives? Are you just starting out and need help choosing the right cookware? Or maybe you need to find a reliable lunchbox for your child to take to school? Whatever the circumstance, we have everything covered to make sure your time in the kitchen is easy and enjoyable.

We love making a difference in peoples lives so shop online or in-store today & chat to our knowledgeable staff about how to improve your cooking skills, or you can contact us if you have any further questions!

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Contact Us

Contact Us

Matchbox

For any eBay related enquiries. please use the Contact Seller option as per eBay guidelines.

Click here to use eBay message

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Brand: Maxwell & Williams

Maxwell & Williams 12pc White Basics Diamonds Dinner Set Bowl Side/Dinner Plate

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