RETURNS

At Lovunny, we want your shopping experience with us to be a pleasant one, so if any product you purchased from Lovunny is found to be defective, Lovunny will happily replace the product, or offer you a refund. This policy provides you with benefits in addition to the rights you have at law because your satisfaction is very important to us. 

According to eBay's policy, we accept return for refund if the product is verified to be faulty.

Please note, we do not issue partial refund or discount before item is returned back to us, it's against eBay's policy.

Returns terms & conditions

1.       We accept returns for up to 30 days from purchase.

2.       You can return your order for a refund or a replacement of the manufacturer faulty item.

3.     A Lovunny customer service representative must be contacted before returning. Prior return authorization is required for warranty and returns.

4.     Lovunny will work with you to resolve the problem as soon as possible. So please do not hesitate to contact us before leaving any feedback. 

       If negative feedback is left before contacting us for a resolution, you'll leave us no way to resolve the problem for you.

Methods of Payment

We accept PayPal Payments only.

Instant payment is required

    DELIVERY INFORMATION

     STANDARD DELIVERY

How much does shipping cost?

Great news: we offer free standard shipping on all domestic orders!

How long does shipping take?

We ship all orders from our warehouse in Sydney via Australian Post to all metro and regional locations within Australia. Orders shipped with standard shipping will normally take 1-6 business days to arrive after being dispatched, depending on your destination. However, posting time is not guaranteed as it is Australia Post who handles the shipping, not us. 

Can it be left doorstep/ safe drop?

Sorry, no it can't. As most of our item are shipped via registered mail which requires signature on delivery, when no one's home to receive or sign for the item, it will be redirected to your nearby post office, and you need to bring your legit ID to collect and sign for it to ensure it is delivered safely.

Delivering to PO Box / Parcel Locker

Generally we'll ship your orders via registered mail which requires signature on delivery, so if your postal address is PO Box, it will definitely redirected to your nearby post office for you to collect and sign for it; or Parcel Locker, same case happens, while there's a chance that it will delivered in your Parcel Locker, then you don't have to go to Post Office to collect it. 

      Tracking

All of the orders will be dispatched with either Australia Post Parcel Shipping or Australia Post Registered Mail both of which have tracking feature.

Express delivery

We also offer optional express post, extra postage will apply. If you want your order to be shipped with express delivery, choose Express Delivery at checkout and pay the informed postage. It will only take 1-3 business day to arrive, depending on your destination.

Responsive Reply Guaranteed

Quick reply from customer service representative is guaranteed.

If you have problems regarding your order, please message us and be patient as our customer service representative will work their best to reply and help resolve your problem. 

Please never leave negative feedback before communicating with us to resolve your problem. Thank you very much for your understanding!