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Where do you deliver?

We are able to deliver to most UK addresses. For addresses in Northern Ireland and Northern Scotland please allow an additional day for delivery.

There are some addresses we are unable to deliver to. Please see individual listings for more information. Certain postcodes may carry a surcharge as per the listing.

Please ensure you check the postage charges on the listing before you purchase.

When will my order be dispatched?

We will aim to dispatch any purchases within 1 working day. Our working days include Monday to Friday but exclude Bank Holidays.

Bulk orders or Specialist deliveries may require palletising. If this is the case, you may receive separate correspondence regarding delivery.

Can I change, or cancel, my order?

Once your order has been labelled for dispatch it can no longer be cancelled. Due to the efficiency of our pick, pack and dispatch process, orders can be ready for dispatch as quickly as 30 minutes after order confirmation. Items are often dispatched before we are able to action any relating emails or messages. Please ensure the products ordered, and the delivery address, are correct before completing your purchase as we are unable to take any action once the item has been sent.

How do I know when my parcel will be delivered?

Once we have dispatched your parcel we will send a 'your order has been dispatched' email to your registered email address. Included in the email will be the name of the courier used and a tracking number (if available) for you to monitor the progress of your parcel.

PLEASE NOTE: eBay's delivery dates are estimated only and not guaranteed. Although infrequent, delays to deliveries can occur. This is usually due to factors out of our control such as weather conditions, however, if you are concerned about your delivery please let us or the courier know.

What if my item is damaged?

We do our utmost to ensure our items are carefully packed and protected, however, sometimes damage can occur in transit. Once you have received your item, please ensure you check it for any damage straight away. If you are unhappy in any way with the condition of your purchase please let our Customer Services Team know within 2 days of receipt.

You can do this by contacting us through My eBay. Any damage reported after this period will not be considered as transit damage.

Which couriers do you use?

We use Royal Mail & Parcelforce for the majority of our parcels though we may use other couriers as required.

Please feel free to use the couriers’ apps, websites to help track your item.

While we hope you’ll be happy with your Mobstars items we understand you may, on occasion, need to return the item. This policy has all the information you’ll need to understand when and how you can do this.

I’ve changed my mind

We’d like you to be happy with everything you purchase from Mobstars. Should you change your mind about your purchase please return the product, within 30 days of receipt.

PLEASE NOTE: Items being returned need to be unused, unopened, with any seals intact, and in the same condition as received. Certain products will be exempt from the 'Change of Mind' clause for health and hygiene reasons. Please wait for us to accept your Return Request BEFORE returning your product.

My item has been damaged in transit

We do our utmost to ensure our items are carefully packed and protected, however, sometimes damage can occur in transit. Once you have received your item, please ensure you check it for any damage straight away. If you are unhappy in any way with the condition of your purchase please let our Customer Services Team know within 2 days of receipt.

You can do this by contacting us through My eBay. Any damage reported after this period will not be considered as transit damage.

Terms of the Mobstars Warranty

Electrical products will carry a 30 days warranty. This will cover parts and labour but will not extend to accidental damage, user misuse, general wear and tear or malicious damage. The warranty is not transferable and will not apply to any goods bought or appears to have been bought for trade purposes or business use.

My item has developed a fault within 30 days of delivery.

Within 30 days of receipt of the goods (or for perishable goods within their use by date, if sooner) you will be offered the choice of a replacement or full refund. If your item develops a fault, please notify us via My eBay. If we agree an item is to be returned as faulty, we will send you a pre-paid postage label or arrange a collection at our expense.

Please do not return the product and request a refund of the postage.

We will offer either a refund, or a replacement product (stock permitting). The refund or replacement will be actioned once the original product has been returned and delivered to Mobstars.

IMPORTANT

Hard drives and USB devices, laptop / desktops / netbooks / tablets. These items must be backed up before they are sent in for repair.

Any disks left in players or drives cannot be guaranteed to be returned.

Need help or advice? Contact us via the eBay messaging service.