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Payments are taken via eBay's payment gateway, we ask for immediate payment from clicking buy it now.
This will allow us to start producing your product straight from buying from us and will help to reduce the wait time for delivery.
We produce top quality products which takes time to achieve. The production / manufacturing time-scales given are estimates and these times can vary depending production demands and other circumstances.
* Our current estimated production / manufacturing time-scales / lead times from purchase are 5-10 working days.
Please allow 1/2 working days for delivery (Delivery times can vary depending on the couriers scheduling)
Please appreciate that we cannot give exact times for delivery, however we will email to show the item(s) has been dispatched and provide tracking when possable.
Note...
Make sure your shipping address is correct before you checkout.
As an eBay seller Positive Feedback is very important to us, as well as our customers.
We want all our customers to be happy with their orders, this is why we aim to manufacture the best quality products from our workshop.
If we have made an error we do apologise (we are only human) let us know so we can rectify it for you.
Please do speak with us before you leave us negative feedback we will do everything we can to put it right.
Returns
For any returns you must contact us first to arrange this.
Your order will have an order number / reference or your eBay username, this must be added as a note / letter inside your return parcel showing this.
Your item(s) must be returned in good condition (unless there is a manufacturer defect).
You must notify us within 14 days from your item(s) been delivered for all return item(s).
You then have 14 days from notifying us to return any item(s) to us.
Please note... For any returns we do not pay for the cost to be posted back to us.
(we can recommend postage services to use to return item(s) and always advised to take postage insurance to cover any damage / loss in transit back to us.)
Refunds
Once we receive your item(s), we will inspect the item to make sure this has been returned in good condition.
If your return is approved, we will process your refund. (Via the original method of payment)
You will receive email notification when the refund has been processed.
Please check with your card issuers for their policy on processing times.