All communication is done solely on Ebay. If you have any questions about an item, please contact me BEFORE you make a purchase. I gladly combine shipping for items with shipping charges to save you money. Yes, you may cancel an order, but please note once I upload the tracking # the item is already out the door, I cannot cancel transaction when tracking # is upload. Please do make payment within 4 days of purchasing or winning auction item, if you are still bidding in my store or simply need more time please do let me know. I am pretty easy to get along with.