All fish are quarantined for 7 days freshwater, and 21 days saltwater.  We perform bacterial, parasitic and will not ship fish that we wouldn't put in our own aquariums.  Saltwater fish go through a chelated copper treatment for 21 days, followed with metro.  Certain species go through specific targeted treatment.

We do not ship fish above 95F or below 30F.  Our boxing is in a sturdy Styrofoam lined box with appropriate heat or cold packs.  We include an ammonia blocker, mild sedative, and do not feed the fish for 24 hours prior to shipping.

Live arrival guaranteed.  If the animal is DOA, you MUST send a picture of the animal INSIDE the bag with our shipping box within 2 hours of delivery.  Wrong addresses or boxes left outside for long periods of time null this guarantee. There are no exceptions to this rule.  

We offer 2-day and overnight (highly recommend) through UPS/FedEx.  Please contact us if you have any questions or concerns!