The condition of this item is as pictured. We try and take pictures of our products that best represent overall condition. Send us a message if you need more information or would like more pictures. We encourage you to ask for more pictures or information in order to help you discern condition and/or state of any of our listings. If you require multiple items i.e. more than 1 plate or if the listing contains more than 1 item, please feel free to ask us for pictures of each in order for you to verify condition of the item(s) that you will receive.

RETURNS & REFUNDS

HLJ at Home will always promise to work with you to help you get the products that you want and need.

If you require to return an item, please contact us immediately so that we may resolve any issues that you may have. When communicating with us in any manner, please be calm and kind. Any use of vulgar language, threatening remarks, derogatory statements, defamatory comments or any comments that may be libelous or slanderous in nature will not be tolerated and will result in loss of account privileges.

RETURN POLICY

All items purchased may be returned for a full refund within 14 days of the receipt of the item. Sorry, there are no exceptions.

All items, unless damaged in transit, will be subject to a 25% restocking fee.

All shipping charges will not be refunded as these were expenses incurred by HLJ at Home. 

All shipments to us and costs related to such are your responsibility. We will NOT reimburse shipping fees.  

RETURNS, REFUNDS & EXCHANGES

We will attempt to provide all relevant information, pictures, graphics, colors and descriptions about all items on this site. At times, it is difficult to determine the color, size and shape of an item on either a computer monitor, tablet, phone or any other electronic device. We strongly suggest that you undertake further research on items that you wish to purchase to ensure that it is the right product for you.

RETURN EXCEPTIONS

All items returned or exchanged must have the following:

They must be in their original state when sold to you.  

Any parts, accessories or loose items that may be included with the original item(s).

If you do not have the original shipment box, it is your responsibility to package the returned item in a proper box that is secure and of proper size and dimensions for the item to ensure safe delivery.

Any marks, alterations, cracks, chips, cuts, tears or any type of issue that may render the item unable to be resold will not be accepted.

ALL ITEMS THAT ARE RETURNED WILL BE INSPECTED BY THE STAFF AT HLJ AT HOME. IF WE DEEEM THAT THE RETURNED ITEM(S) THAT WE RECEIVED ARE NOT IN THE ORIGINAL CONDITION WHEN SHIPPED, A REFUND OR EXCHANGE MAY NOT BE AUTHORIZED.

RETURN PROCESS

In all instances, we will endeavor to work with you to ensure that the return process is as easy and as convenient as possible.

Please keep all relevant and trackable information of the returned package for your records. We are not responsible for any return shipments that are damaged, mislabeled, lost or misdirected.

For items that we shipped in error, please allow us to contact you with the proper shipping information as we will cover all costs on the returned item.

WE WILL NOT PROCESS A RETURN OR REFUND PRIOR TO US RECEIVING AND INSPECTING THE RETURNED ITEM.

HLJ at Home is not responsible for the decision that you make to purchase any item. We encourage you to ask questions or ask for additional pictures and information regarding any of our products.