Welcome to RSR Moto.

Our mission is to bring you the best quality titanium parts at competitive prices, backed up by industry leading levels of customer service and support.

We are one of the UK's leading suppliers of automotive titanium products and have been selling on eBay since 2001, making us the longest established UK seller in our category.  Our long history and our commitment to customer service mean you can buy from us with complete confidence. 

All our titanium parts are produced in a modern, state-of-the-art facility under strict quality control conditions and we use only the finest quality Grade 5 aerospace specification 6Al-4V Ti alloy. The result is a range of products that offer exceptional performance and value for money.

We offer nuts and bolts in standard metric sizes and in a range of different head styles including hex flange, tapered, Torx, and countersunk. In addition, we have our own range of bike-specific fasteners for all popular European and Japanese marques.

If you have any questions or require assistance, please do not hesitate to contact us.

Orders received before 3.30pm, Monday-Friday, are shipped the same day. Orders received at weekends, or on bank holidays, are shipped the next working day.

UK Orders

Most items are shipped free of charge. Some items carry a £0.99 shipping charge which is waived if the buyer orders two or more items and/or the order contains an item sold with free shipping.

UK orders are shipped using the Royal Mail 48 service. 95% of items are delivered within 2-3 working days but this can sometimes take longer.

If your order is time-sensitive, we offer options for Royal Mail 24 Tracked and Royal Mail Special Delivery at additional cost.

Replacements/refunds for undelivered UK items will only be issued after 10 working days have elapsed from the due date of delivery.

Under no circumstances will we refund orders that show as delivered on the courier's tracking page.

International Orders

International orders are normally shipped by Royal Mail. Larger and more valuable orders are shipped by courier e.g. UPS or DHL. All international parcels are insured and fully trackable.

International parcels sent by Royal Mail usually arrive within 5 - 7 working days of despatch. Items sent by courier usually arrive with 3 - 5 working days.

All taxes and import charges on international sales are collected by Ebay at the point of order. There are no hidden charges and nothing else to pay.

Replacements/refunds for undelivered international items will only be issued after 21 working days have elapsed from the due date of delivery.

Under no circumstances will we refund orders that show as delivered on the courier's tracking page.

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us through eBay messaging.

Returns Accepted

We accept returns within 30 days of delivery. If you wish to return an item, please contact us through eBay messages to begin the return process.

Condition of Returned Items

Returned items must be in the same condition as when they were delivered to you. They should be unused, undamaged, and in their original packaging (if applicable). Please ensure that any tags, labels, and accessories are intact.

Return Shipping

The buyer is responsible for the return shipping costs unless the return is due to our error (e.g. we sent the wrong item, the item arrived damaged, or it was faulty). If you are returning an item due to our error, please contact us to arrange for a prepaid return shipping label.

Refund Process

Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds will be issued directly to your eBay account.

Communication

If you have any questions or concerns regarding your purchase or the return process, please contact us through eBay messages. We will be happy to help.

Thank you for your understanding and cooperation.

Our feedback is extremely important to us.  We work incredibly hard to make sure our customers are satisfied but things can go wrong.  If you are not happy with the product or service you receive, please do not leave us negative or neutral feedback.  Contact us and we will put it right!

RSR Moto Titanium warrants that its titanium products are free from defects in material and workmanship under normal use and service.

Please note: It is the responsibility of the customer to determine the suitability of the product(s) purchased. Our listings provide information on the material properties of our products to enable customers to make an informed decision. 

Exclusions
This warranty does not include damage or defects resulting from:

1. Improper installation, misuse, or neglect
2. Unauthorised repair or modification
3. Normal wear and tear
4. Accidental or intentional damage
5. Use of the product outside of its intended purpose

Limitations

1. RSR Moto Titanium shall not be liable for any indirect, consequential, or incidental damages arising from the use or inability to use our products.
2. The warranty provided herein is the sole and exclusive warranty offered by RSR Moto Titanium and supersedes and other warranty, whether written or oral, expressed or implied.
3. The warranty is limited to the original purchaser and is not transferable.

Governing Law
This warranty policy shall be governed and construed in accordance with the laws of the United Kingdom.