About Us

With a background in interior design and having worked with furniture manufacturers over a number of years, we founded Home Origins with the view to making the latest design trends accessible to all online. Our chosen manufacturers are leaders in their field of expertise and we work closely with them to bring to market our most up-to-date and fashionable designs. Our website offers a convenient and hassle-free way of shopping with the knowledge that we offer you the best pricing without the overheads of a traditional retailer.  How we source our materials is important to all of our futures. We are committed to only using materials from sustainable, legally felled and renewable resources. Quality, design, value, speed of delivery and our green credentials are all part of our DNA. We hope you like what you see and we look forward to welcoming Home Origins into your home.

Payment

Shipping

Deliveries
Drop only to room of choice service (FREE) - Due to the current lockdown restrictions this service has been changed to drop only to the front door.
We offer a FREE 2 man delivery service to most UK mainland locations.
Where a postcode is exempt from this FREE service the delivery charge will be shown at the checkout prior to placing the order.
Charges are based on the product(s) ordered and the delivery postcode. Additional items added to your basket are charged at a reduce delivery fee, so you should always try and place your order complete in one basket.
All products displayed on the site are in stock and available for immediate delivery. Where multiple items have been ordered they will all be delivered at the same time. Deliveries normally take between 5 -7 working days. Some postcodes may take longer and the estimated delivery time for all postcodes is shown at the checkout prior to placing the order.
Delivery can only be made if there is clear access to the property for a 7.5t vehicle and the route within your property to the room of choice.
The items will be left in the room and will not be unpacked.
The courier does not offer an option for removal and disposal of your old furniture.
The courier will contact you to arrange delivery, you will initially be offered a suitable delivery date and then a 4 hour delivery window nearer to the time. Where a delivery date is accepted and the courier attempts to make delivery and you are either not available or the access to your property is not clear, a failed delivery charge will apply and a new delivery attempt will only take place once this charge has been paid, this includes postcodes that would normally benefit from the FREE service.

Terms

Our site is operated by Home Origins Limited ("We"). We are registered in England and Wales under company number 11955533 and have our registered office at 860-862 Garratt lane, London England. SW17 0NB. Our VAT number is GB369 2966 40.
Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our site or our entire site. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
Acceptable Use
You may use our site only for lawful purposes.
By using our site you agree not to reproduce, duplicate, copy or re-sell any part of our site unless expressly authorised by us to do so in writing. You also agree not to access without authority, interfere with, damage or disrupt (1) any part of our site; (2) any equipment or network on which our site is stored; (3) any software used in the provision of our site; or (4) any equipment or network or software owned or used by any third party. Failure to comply with this acceptable use provision constitutes a material breach of these terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
Immediate, temporary or permanent withdrawal of your right to use our site.
Issue of a warning to you.
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
 Further legal action against you.
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You must not use any materials from our site for commercial purposes without our express written permission. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
Our liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:  All conditions, warranties and other terms that might otherwise be implied by statute, common law or the law of equity.  Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
loss of income or revenue;
loss of business;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of goodwill;
wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Information about you and your visits to our site
We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.
If you wish to make any use of material on our site other than that set out above, please address your request to info@homeorigins.com
Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Jurisdiction and applicable law
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.
Variations
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Returns

Returns and cancellations
We hope you will love your Home Origins purchase, but if you find it unsuitable or you are not entirely satisfied, please see below for our returns policies.
Cancellation of order prior to delivery
You can cancel your order at any time prior to delivery with no charge. All you need to do is let us know via the website link within the order.
Once we have confirmed that we have received your cancellation pre delivery, you will receive a full refund to the original payment method used to pay for your order.
Return of delivered items
You can return your unused item(s) up to 14 days from the day you received your order, just notify us via the website link within your order.
Items can only be returned in their original unopened condition. We charge a collection fee dependent on the item(s) you are returning and your postcode. We will let you know the cost before arranging the return.
Once the items have arrived back in our warehouse and have been inspected you will receive a full refund to the original payment method used, less the cost of collection. Any items returned not in their original sealed packaging or with signs of damage or use will not be refunded.
Refunds made may not show in your account straightaway due to the clearing times required by banks to process the refunds. Typically this can take up to 7 working days, but varies depending on the bank.
Damaged items
Each of our items of furniture undergoes a comprehensive quality inspection before packing.  Furthermore, the internal packaging of each product is highly engineered and tested to ensure that our furniture moves seamlessly through the delivery process and arrives to you, our customer, without issue.
However, in the unlikely event that you do find fault with the furniture you have received, whether as a result of transit damage or manufacturing issue, we would ask that you fill out the necessary information on the website link within your order that will cover details such as your order number, date of manufacture label (affixed to the product) and photos of the product and detailed photos of the damage in question.  You are also able to e-mail this information, however this may delay the speed at which your request can be dealt with.
Once we have received all of the required information we can determine the best course of action.  In many instances where the issue is minor we can send out a skilled technician to resolve and make good to its original state.  For more serious issues or if a minor repair is not acceptable we will offer a full replacement of the faulty item to ensure that you are fully satisfied with your purchase.