Frequently asked questions

• What is a refurbished device by Loop?

  A refurbished device by Loop is a 2nd hand device. Your satisfaction is our priority, this is why all our devices have been tested and graded to meet your expectation. We want you to fully enjoy your phone!

• How devices are tested?

  All stock has been processed through our stringent inspection process.
  Through this process we conduct a full 70 point check to validate the device is fully functional with a whole range of tests conducted including (but not limited to): Battery LCD/Screen Wi-Fi Call Connectivity Home Power button Volume button

• What can you expect from the battery?

  We test all our batteries. They must reach at least 80% of their initial charging capacity to ensure the efficiency of your phone.

• When will my order be dispatched?

  We make sure all orders received before 1pm are shipped on the same day - this means you won't have to wait long for your order!

• What level of guarantee do Loop offer?

  We offer a 30-day hassle-free money back guarantee - we'll even accept the return if you change your mind with your purchase.

• Warranty and Returns FAQ’s

  If there is a problem with your order please do not hesitate to drop us a message! All devices can be returned to us for free within 30 days of purchase by contacting our customer service team. Please note we work from Monday-Friday and between 9am-5pm so there will be a delay on replies over the weekend. Refunds are credited back to the customers original payment method.All devices come with a 12-month warranty (unless stated otherwise) that cover all technical malfunctions, including the camera. The warranty does not cover accidental damage, water damage, loss, theft or normal wear and tear this includes the battery.

PLEASE NOTE:
• Passed the 30 days point of purchase we will do our best to offer a repair or issue a fully functional replacement, we will only issue a refund if we have no stock available or the device is deemed unrepairable.When returning the device it must be the same condition it was received with the accessories provided. Please ensure your device is free of any pass code or personal account such as iCloud, by restoring to factory settings. We reserve the right to charge a fee for any returns that do not comply with these conditions. We aim to provide the best service possible, if for any reason you are unhappy with your purchase please do not hesitate to drop us a message before leaving a feedback, opening a case or a return..