We
accept Custom- Design, Tailor- made for your gemstones. We can make the
items according to your specifications. Any Custom Orders will take
place through an eBay listing. We will list the item on eBay for you to
purchase (as a custom listing).
1) Send us the design (picture or sample) which you are interested with your specifications, such
as the metal purity, the shape and the measurement (in millimeter) of your stone, ring size and so on.
You will need to pay $50 as deposit if you are willing to make this custom design project.
2) Our designers will finish the CAD graphic for you within 3 business
days and we will send the CAD to let you confirm before we make the real
item. After getting your confirmation, our professional jewellers will
process the custom jewelry for you within 10 business days.
Unfortunately, if you are unwilling to continue the project after we
send you the CAD graphic, $30 will be deducted from the deposit as the
new mold fee.
Free shipping only by DHL, EMS to worldwide with 5-10 business day delivery.
We
hope that we can earn your business through this trust. We guarantee
your satisfaction and will work hard to make sure that your transaction
will be one that you walk away from feeling 100% satisfied.We are
working very hard to offer you high quality jewelry and provide accurate
description and large, clear pictures.Therefore, please read the
description carefully and ask any questions before making the purchase
decision and not after we ship you the item.
When
you receive the parcel, we would like you to take a minute to leave the
positive feedback with an overall 5- Detailed Selling Rating (DSR).
Your recognition is our motivation in developing our company and your
encouragement will keep us moving forward and constantly improving our
service.
Unfortunately, if anything unusual happens in your
purchasing, please email us before you submit your evaluation. We will
try hard to solve the problem for you. Your satisfaction is our greatest
power. We will try our best to service you!
To
safeguard your satisfaction and assure you of the best possible price,
we also offer a 14 days money back guarantee! Excluding the shipping
fee.
* When you receive the item you will have 14 days to decide to return it or not.
* Item must be in its original condition showing no signs of wear, damage, or alternation.
* If you purchased an item and it is customized (including sizing,
engraving and gold or diamond upgrading), 15% micro mounting fee will be
deducted from your refund.
1. Are your gems natural, or are they lab created?
A : Both natural and lab created gems are available, I will show details in the listing.
2. Is your jewelry gold plated or real gold?
A : All of my gold jewelry is made of solid 14K / 18K gold. I have no gold plated products.
3. Do your gemstones look as good as they do in your pictures?
A
: I make it a priority to use high quality stones in all of my jewelry,
and I try to make the pictures match as closely as possible. In many
cases, the gems in the jewelry you receive will actually look better
than they do in the pictures.
4. Can you customize any style to my desire?
A : Yes. I can customize your order based on the design you provide.
5. If I'm not satisfied the item and wish to return or exchange my purchase, OK?
A : Yes, please take a reference our return policy .
6. Do you have rush service available?
A
: All of my jewelry is made to order, and normally takes 7-10 business
days to prepare before shipping. If you need your order by a specific
date, please contact me, and I will do my best to accommodate you. Thank
you