Please contact me with any questions, issues, and
prior to requesting a return (see policy below)
or leaving less than positive feedback.
PLEASE NOTE: (aka small print)
The majority of items in PHOEN1X1 store are preowned (used condition) and purchased through estate sales. - Preowned (used) items will have signs of wear and tear. Anything over normal wear and tear will be noted and/or photographed.
- Lastly, while our home is pet and smoke free, the auction item(s) may not be. I do my best to catch these items, but I am human and do make mistakes.
REFUNDS AND RETURN POLICY
Returns will not be accepted for issues that were noted and/or photographed.
If a RETURN is required, item must be sent in original packaging and the item needs to be received in condition that you received it. If item is not packaged safely and is received in different condition than you received it, a paritial or full deduction will be made from refund.
Item(s) are more than adequately packed for shipping (as my reviews show) but there are RARE instances where item(s) arrive broken:
- Refunds will be paid for the price of item(s) only. Shipping costs are not refundable by this store.
- In order for a refund / return to be accepted for a damaged item, I need the following for claims purposes or refund/return will not be granted :
- Photographs of broken item
- Photographs of box as it was received with packaging materials and with label (possibly up to 4 or more photographs which may require several messages since each message is limited to 5 photos).
- All items must be saved until claims process is completed. Notification will be sent when claims processes are completed and items can be disposed of.