Friends Green Travel Mug (Unisex)

We aim to dispatch within 24 hours during weekdays however this may differ over weekends, bank holidays and during peak times. The information on the product page will always be the most accurate for delivery expectation.

Delivery times are estimates only and cannot be guaranteed. A tracked 24 service on average can take 1-3 days for delivery.

Returning an unwanted item?

We understand that sometimes an item may be unsuitable or that you may simply have changed your mind. That’s why you have 30 days to return any unwanted items to us. We do not offer an exchange service, however, you can return any unsuitable items to us for a refund and place a new order for the item(s) you want. If your new order incurs any postage costs simply get in touch confirming your new order number and we will be happy to refund these.

You have 30 days from the moment your order's been delivered or made available for collection to return an item to us. We aim to process returns and refund you within 7-10 working days. Any returned items must be in perfect condition and the original packaging with all tags and labels attached. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and your return will be donated to charity. All items are inspected on return.

To return, simply complete the returns form and enclose it within your package/parcel. If you have lost your returns form you can write your order number and reason for return on a slip of paper and enclose this instead.

We have returns addresses in the UK, USA and Europe, you can return to whichever is the most convenient for you.

Products are to be returned at your own cost, we do not offer a free returns service or refund postage costs. The returns parcel remains your responsibility until it arrives back with us so we recommend that you gain proof of postage in case your item gets lost and you need to make a claim with the carrier you used for your return.

None of these terms or conditions affect your statutory rights.