DISPATCH:- I am passionate about, and committed to my eBay, but unfortunately it is not my 'day job' and I have responsibilities elsewhere. This is why I have stated a dispatch time of three working days. Please feel free to message me though if you have an urgent request as I will always do my very best to help get something to you quickly where necessary. I always obtain proof of postage so that we are both covered should query occur.

PHOTOS:- I take photographs where possible in natural light, but monitors can differ considerably and colours may not always be 100% accurate. If it is important for exact match please message me and I can send you extra photographs to compare and describe the shade to you more fully.

QUALITY CONTROL:- Any defects or flaws etc.. will of course be mentioned, but I am only human and it is possible that despite stringent checks something may be missed. I am always focused on customer service though, so please feel assured that I am very approachable and will do everything I can to resolve any worries that you may have promptly and respectfully.

FEEDBACK:- I fully understand that your trust and loyalty is based on your satisfaction with quality products, excellent service and value for money. If you feel happy that you have received this from me please leave me a 5* feedback rating. If however, you feel disappointed that for whatever reason I have not met your expectations please contact me before leaving feedback to give me the chance to prove that I take all concerns seriously and will always act upon them