The condition of this item is as pictured. We try and take pictures of our products that best represent overall condition. Send us a message if you need more information or would like more pictures. We encourage you to ask for more pictures or information in order to help you discern condition and/or state of any of our listings.
If ordering multiple items, we encourage you to ask for pictures of each item that you are wishing to purchase in order to discern condition as we cannot post pictures of each individual item due to imposed limits.
GENERAL DISCLAIMER
All of our items are sold “as is” and are preowned unless otherwise noted.
We try and be 100% accurate when describing our items; however we are human and we make mistakes. We may miss a scratch or a blemish in our description but we try and be as accurate possible. We will try and provide the best pictures possible that reflect the product, it’s condition and any marks, scratches, dents, chips, cracks or other type of blemish or signs of use. However, it is best practice for you to ask us for more pictures, close ups or further information on the item that you wish to purchase.
All of our items are preowned unless otherwise noted. When describing an item, we try and note any defects or otherwise noticeable impediments; however we cannot guarantee that items will not have such. Some items such as plates, dinnerware, glass items or any other fragile items may have unnoticeable or minor scratches or marks due to stacked storage, storage or caused due to transport. We will do our best to provide pictures of any and all issues with our items; however we strongly suggest that you ask for more pictures or information from us prior to purchasing an item, especially if you wish for multiple items as we cannot picture them all.
Obtaining more information about an item is your responsibility as we cannot guarantee the condition as all of our items are preowned unless otherwise noted.
CLAIMS
If the item(s) that you have received is damaged or otherwise not as described, please let us work together to help resolve the issue in a polite, courteous and proper manner. It is our goal to come to a mutually agreed upon and peaceful resolution to any issues that may arise.
SHIPPING POLICY
We try and estimate packaged weight and dimensions as best as possible. It is our promise to reimburse all shipping overcharges greater than $2.00.
We ship exclusively through Canada Post. Canada Post will transfer the package to your country’s postal service or alternate delivery service once it enters the destination country.
Tracking information is provided once the item has been shipped and will be messaged to you. If you do not wish to purchase shipment options with a tracking number, the method of shipment will be provided to you ie “small packet air” or “international ground”. Items shipped with no tracking number cannot be tracked and are solely your responsibility.
It is not our responsibility to track your package. We are not responsible for any shipments that are processed and sent as they are now in the care and control of Canada Post or your country’s postal service or other delivery service. Any missing or delayed shipments are NOT our responsibility as they are in the care and control of Canada Post or your local postal service or alternate delivery service.
CUSTOMS/DUTIES & LANDED COSTS
We ship from Canada and any orders being shipped outside of Canada may be subject to your government’s laws and/or regulations regarding the importation of goods into your country.
When we ship an item outside of Canada, we follow all regulations s and guidelines with respect to customs and excise declarations. That includes but is not limited to the description of the contents, item origin, purchase price and any other information required by Canada Post, alternate carriers and government, regulatory or legal entities.
It is NOT our responsibility if your country’s government or customs and excise, postal department or any such entity charges you any landed costs including customs and excise fees, brokerage fees, duties or any other fees required on the delivery of your order.
It is best, before ordering any product from us, to check with your government, customs department and/or regulatory body and/or postal carrier to determine if there will be extra fees associated with the delivery of your order. HLJ at Home will NOT reimburse any extra fees associated with the above mentioned as these fees are beyond our control.
The condition of this item is as pictured. We try and take pictures of our products that best represent overall condition. Send us a message if you need more information or would like more pictures. We encourage you to ask for more pictures or information in order to help you discern condition and/or state of any of our listings. If you require multiple items i.e. more than 1 plate or if the listing contains more than 1 item, please feel free to ask us for pictures of each in order for you to verify condition of the item(s) that you will receive.
RETURNS & REFUNDS
HLJ at Home will always promise to work with you to help you get the products that you want and need.
If you require to return an item, please contact us immediately so that we may resolve any issues that you may have. When communicating with us in any manner, please be calm and kind. Any use of vulgar language, threatening remarks, derogatory statements, defamatory comments or any comments that may be libelous or slanderous in nature will not be tolerated and will result in loss of account privileges.
RETURN POLICY
All items purchased may be returned for a full refund within 14 days of the receipt of the item. Sorry, there are no exceptions.
All items, unless damaged in transit, will be subject to a 25% restocking fee.
All shipping charges will not be refunded as these were expenses incurred by HLJ at Home.
All shipments to us and costs related to such are your responsibility. We will NOT reimburse shipping fees.
RETURNS, REFUNDS & EXCHANGES
We will attempt to provide all relevant information, pictures, graphics, colors and descriptions about all items on this site. At times, it is difficult to determine the color, size and shape of an item on either a computer monitor, tablet, phone or any other electronic device. We strongly suggest that you undertake further research on items that you wish to purchase to ensure that it is the right product for you.
RETURN EXCEPTIONS
All items returned or exchanged must have the following:
They must be in their original state when sold to you.
Any parts, accessories or loose items that may be included with the original item(s).
If you do not have the original shipment box, it is your responsibility to package the returned item in a proper box that is secure and of proper size and dimensions for the item to ensure safe delivery.
Any marks, alterations, cracks, chips, cuts, tears or any type of issue that may render the item unable to be resold will not be accepted.
ALL ITEMS THAT ARE RETURNED WILL BE INSPECTED BY THE STAFF AT HLJ AT HOME. IF WE DEEEM THAT THE RETURNED ITEM(S) THAT WE RECEIVED ARE NOT IN THE ORIGINAL CONDITION WHEN SHIPPED, A REFUND OR EXCHANGE MAY NOT BE AUTHORIZED.
RETURN PROCESS
In all instances, we will endeavor to work with you to ensure that the return process is as easy and as convenient as possible.
Please keep all relevant and trackable information of the returned package for your records. We are not responsible for any return shipments that are damaged, mislabeled, lost or misdirected.
For items that we shipped in error, please allow us to contact you with the proper shipping information as we will cover all costs on the returned item.
WE WILL NOT PROCESS A RETURN OR REFUND PRIOR TO US RECEIVING AND INSPECTING THE RETURNED ITEM.
HLJ at Home is not responsible for the decision that you make to purchase any item. We encourage you to ask questions or ask for additional pictures and information regarding any of our products.