| Delivery We offer different shipment services depending on the destination country: 1. eExpress/SpeedPak service (8~16 days, trackable) (Default)
2. EMS Speedpost (3~5 days)
3. World Carrier (Fedex / DHL / UPS / TNT / Others) (2~4 days) Estimated delivery time excludes public holidays and custom checking time. In case of failed delivery and the item is returned to us, buyer needs to bear all parcel return and re-shipment fees, unless the delivery failure was caused by our mistake. There is NO shipment service available for some countries. Please contact and check with us. | Returns We follow eBay Return Policy. If the parcel arrived damaged / problematic, you can return for a new replacement. If that item is out of stock, you can return for another item you choose or get a full refund. You need to help in filing a damage report at post office and facilitates compensation procedures when needed. If you changed your mind about your purchase, you can return the item for a refund. 20% restocking fees and the eBay fees will be deducted from the refund total in this case. Buyer pays for return shipping in any case. Re-shipment fees of the exchange item will be paid by us. When refunds apply, we gladly refund you after we receive the return item. | Packing We pack our items with professional care. We protect all 8 corners with hard plastic corner covers, a layer of bubble paper, customized box and finish up with gift wrapping paper. We ship as individual sender and we don't include any invoice in the parcel, VAT-WISE! And hey fella ... 1. We are not responsible for any customs fee / tax / VAT charged by your government. 2. We always ship to the delivery address specified in your payment. If you want to change the delivery address, please contact and confirm with us before your payment. |
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