The item you are bidding on is a Adobe - Creative Cloud Photography Plan- Mac OS, Windows. The Adobe creative cloud photography plan is brand new and sealed in its original packaging. I purchased a truckload of overstock items directly from office depot. On the load were many Adobe programs and subscriptions. They are all new but have never been activated since they were never sold in store. I was able to activate it through chatting with customer service. All you need to do is tell them your redemption code shows not active. They will see that it has never been used and go ahead and activate it. If they ask, just tell them it is from Office Depot. If you experience issues, just let me know! have provided photos to make it easier to determine the condition and quality of the Adobe creative cloud photography plan. I am selling a variety of goods in my other listings, please check them out if you are interested. Please let me know if you have any questions and I will get back to you as soon as possible.