We only accept PayPal on eBay. For your security, we only despatch your order to the address you provide us via PayPal.

As soon as you pay, eBay & PayPal will email you to let you know it's been received and as soon as we've shipped your order, we'll let you know by email that it has been despatched, and the tracking number if applicable.

We hope you love your Dowsing & Reynolds products but we understand that there are occasions when you’ll want to return items to us.

Our straightforward returns policy gives you 14 days for a full refund and 28 days for an exchange*.

*Please note: any used items, special orders or bespoke items cannot be returned for a refund.

By Post

• It is not essential to use this method, but we do recommend using a tracked service, either with the Post Office or any other provider, as proof of postage will not be accepted as proof of receipt.
• Please reuse the original packaging when returning items to us.
• We will not accept items that are not in their original condition (and product box) or have been damaged in transit due to inadequate packaging.

Faulty Items:

Whilst it’s rare that there are faults with our products, it does sometimes happen.

If your item is faulty, contact us and we’ll refund, fix or send out a replacement as quickly as possible.

Any Questions?

Please check this listing page carefully as the answer is usually there. If not, let us know and we'll try our hardest to reply within one working day.