-Qualifying return requests will result in a Return Authorization (RA) number within one business day. You will receive your RA number and instructions on how to complete your return. RA numbers are valid for 15 days.
-Merchandise returned within 60 days of purchase with the appropriate RA number will receive a full product cost refund, provided it is in perfect unused, uninstalled condition in its original undamaged and unmarked packaging. Packages must be complete with all instructions and warranty cards.
-Defective products are replaced or repaired according to the manufacturer’s warranty policy.
-Shipping costs are not refundable, but FPC-Security will pay the USPS MAIL or UPS GROUND freight to ship your exchanges or replacements for defective merchandise. Upgraded air shipping is available at additional cost.