Refunds are only offered for defective products reported immediately of its receipt by E-Bay messages and if returned within 7 days of receiving the item. 01 .The 7 days start from the time the buyer receive the item. The buyer needs to inform us before returning the item. 02 All charges encountered by sending the item back to us are on the buyer. 03- Only unused items (new) can be returned. 04- Once we get the item back from the buyer we will inspect it and check its condition. If item is in New condition (as we sent it) and it is returned within the 7 days period, we will refund the price of the ITEM ONLY -Our POSTAGE COST Will not be refunded. 05- All faulty items need to be reported to us and we authorise sending it back. 06- If you return the item within the period because it develops a fault, We will replace it OR Refund YOU, YOU DECIDE. 07- However if an item claimed to be faulty and found (in testing) to be not faulty, we will charge postage and return the item back to the buyer. For this reason we advise you to be sure when you make such claim. 08. If your item is damaged during transit, please call us immediately to arrange a replacement and to discuss the return of the damaged goods. It would assist your claim for damages if documentary proof was provided ie. a picture. FEEDBACK POLICY We appreciate your business, so we will leave positive feedback to you once you pay for the item. We hope you can also leave us positive feedback after you receive the item. Your satisfaction is our NO.1 priority. We are trying hard to offer you the best quality and service. 5 stars DSR (Detailed Seller Ratings) and positive feedback are what we are after. We take feedback as important inspiration in our development of business. Leaving negative feedback could not solve problems but communication does. So please contact us first if you're not satisfied with our products or service.
About us
We are a family run business with the satisfaction of the customer as our top priority. We are all about making it easy for you, easy to find great products, easy to find special offers not to mention our low prices! We deal with a variety of suppliers getting you the best available deals outside at amazingly low prices. If you do not like any of our items you buy, just return them and we will refund in full, no quibbles!We also aim to provide an efficient after sales service. Please contact us through eBay messaging with any questions or issues and we will do our best to make sure our customers are satisfied. |
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