Currently payments accepted:

- PayPal

- Postal Order 

- Cash on Collection

- Pay with Card on Collection

All our products are shipped by An Post (Standard Post Service) or Fast Way currier service.
All our products are located in Dublin, Ireland.
Your item will be securely packed
Same day dispatch (maximum 24 working hours)
Postage cost includes delivery charges, labels, packaging, etc
Item purchased from Monday to Friday before 4:00 PM will be dispatched same day
Item purchased after 4:00 PM will be dispatched in the next working day.

Malfunctioning Parts
If product purchased from GugTech and it does not function properly (physical damage or damage caused by incorrect installation and usage are excluded) can be returned within 30 days from the original purchase date. 
All merchandise, unless otherwise indicated, may be returned within 30 days after the original purchase date for a full refund or exchange excluding shipping cost.

No refunds will be given after 30 days from the original purchase date. Customer needs to pay for the difference of the current selling price and original selling price for an exchange.

Wrong parts ordered
Normally, we don’t take responsibility in returning items that were incorrectly ordered, but, that being said, that does not mean we do not want to help our customers in the event this happens. Customers will be responsible for all return shipping fees. The refund  will be sent after we have received and tested the product. 

Wrong Parts Received
If you have received an incorrect item, please take 3 clear photos of the incorrect item and send the attachment on our eBay store . We will verify the error and fix it as quickly as possible.
Depending on customer's request (refund or exchange), the  process can be finished within 7 business days after the defective items received. If it has been over 7 business days, please send an email to info@gugtech.ie , it will be handled immediately and a response will be provided within 24 hours.

Policy Abuse
Unfortunately, some customers have abused our generous return, warranty, and other policies. Accordingly, we will be forced to apply stricter policies to customers who abuse our policies.

Policy Changes
These policies are subject to change at any time and without notice.