If paying by bank deposit, please leave your ebay username in the description so that your payment may be readily identified.
Shipping
Where do we ship to?
We ship to anywhere in Australia via Australia Post or by Courier (Fastway, Toll IPEC or Couriers Please).
How long will it take for my order to be processed?
Your order will be processed within 1 business day and sent direct to you with Australia Post or by Courier (Fastway, Toll IPEC or Couriers Please).
Do we ship to PO boxes or Parcel lockers?
Yes in most instances we can. However, in some cases we may ask you to provide an alternative residential address instead eg. large bulky items not catered for by Australia Post.
Can I track my delivery online?
Yes, we will provide you with tracking information and updates on the progress of your order.
How long will it take my purchase to arrive?
Your order will typically arrive at your door step in 2 to 10 days, depending on location.
Who can accept my delivery?
A signature may or may not be required on delivery, depending on order value. Generally, we suggest that any orders over $100 require a signature on receipt.
What happens if I enter the wrong address?
It is your responsibility to verify you have entered the correct delivery address. If the address provided is incorrect, any extra freight or replacement costs will be charged to you.
Returns & Customer Support
It is our passion to bring you the very best in customer service. We endeavour to respond to emails quickly, process orders swiftly and resolve any issues promptly. If however, you are not 100% satisfied with your purchase or the service provided, then please contact us at your earliest convenience to resolve the matter. We would appreciate the opportunity to make things right.
Feedback
We automatically provide all our valued customers with positive feedback.
Once you received your order in good condition, we ask that you please do the same for us.