- We only ship to the address given in eBay. Any non-received items caused by invalid address registered are not in our full refund or replacement policy. Your item will be carefully packed and dispatched within 24 hours (Mon.-Fri.) of receiving payment. Most orders are being dispatched the same working day (for orders placed before 16.00 GMT). Weekend orders are sent Monday. UK Mainland delivery leading time are 1-3 working days. It usually takes 2-5 working days for items to arrive within EU and up to 21 days outside EU.
- Tracking is available on all of our shipments. In order to provide fast and reliable service for every our customer we are using Amazon Fulfillment Network to fulfil our orders, Your order is sent with one of the following carriers: Amazon Logistics, Royal Mail, DPD, Hermes, UPS. As Amazon Logistics tracking status can be checked only internally, feel free to contact us if You are not able to track the status of Your order on eBay, we will be happy to provide additional information about Your order.
- All our goods are being securely stored in Amazon Fulfillment Centers across the UK.Please do not be confused with Amazon branded package, Amazon is being used as fulfilment service only (store, pick&pack and delivery). All items belong to us and we are not reselling third-party seller's goods (dropshipping).
- We accept returns on all unused items in their original packaging within 30 days of purchase. Return postage will be paid by buyer. There is no need to open an eBay case, simply contact us by email and we will arrange the return of the item. Lost or Never Received Purchase: Please contact us if you did not receive a purchase. We will issue you a refund or an exchange for the item (if available). In case ordered item does not meet Your expectations, please contact us and we will provide an appropriate solution for You (full refund or replacement). All items have at least 12 months Limited Warranty. For more detailed warranty policy please contact us via email or eBay.
- Dedicated for 5-star Customer Service. We kindly ask You to leave 5-star positive feedback in case You are happy with the item received. If You have questions or concerns regarding ordered item, do not hesitate to contact us prior to leaving feedback, we will work until you are fully satisfied.
- VAT invoice available on request. Should you need a VAT invoice for Your order please contact us. We will provide an invoice with VAT separately displayed.
|