Aus_firefly is 100% Australian owned and operated. We pride ourselves in providing premium quality products at low prices! We always provide 100% Satisfaction Guarantee to our consumers!

In order to resolve any issue that may arise, please contact us as soon as possible BEFORE leaving feedback.

• Payment must be made in 7 days after purchase.
• We highly recommend buyers to use PayPal as payment method.
• Netbank transfer and Bank deposit are also available. Please contact us for details.

• We only ship to Australia. All items are sent in 1 business day upon receiving cleared payment and all required information.
• All items purchased with free shipping should be received within 2-6 business days. Rural areas may take up to 10 business days.
• We offer an express delivery method as an optional extra for most products. Please refer to individual item listing for details and pricing.

• If you change your mind, please return your purchase unused, with its original packaging within 30 days of purchase. You will receive a full refund (postage is non-refundable) when we received your returning items.
• All our products are tested before shipping. However, if unfortunately the item you receive is defective or incorrect when arrived, we will provide a free replacement or a full refund after a photo of proof within 30 days of purchase.
• All returns are needed to contact us for return procedure prior returning products.
• Aus_firefly warrants our products against defects in materials and workmanship for your product. We will repair or replace its product if, due to defective parts or workmanship, it does not perform as specified. In no event does this warranty extend to instances where the product is damaged through uses for which it was not intended, misuse, mishandling, removal and/or re-installation, neglect, accident or tampering. In no event shall we are liable for any indirect, incidental or consequential damages, or lost profits arising out of or related to this product, or the performance or breach thereof, even if we have been advised of the possibility thereof. We are liability to customer, if any, shall in no event exceed the total of the consumer's purchase price.

Have any questions or issues with any of our products? Please email our friendly staff via ebay message.