Once we have received your order it will be carefully packed and dispatched on either the same or next working day.
Usually orders that are received before 1400 hrs Monday to Friday will be sent to you the same day. We have a aim to dispatch all orders received after 14.00 on Fridays and Saturdays, Sundays and Bank Holidays, on the next working day. Where our system detects multiple orders to the same address we will endeavor to send them all together.
We use Royal Mail standard delivery which is a 3-5 working day service. Options to get your order quicker are available within individual listings.
These are Parcel Force Service Option Listed Here: Parcel Force 48 hrs Tracked (2 to 3 Working days in mainland - 3 to 4 Working Days for Uplands like Northern Ireland, Isle of Man & Isles of Scilly) --- Parcel Force 24 hrs Tracked (1 to 2 Working Days in mainland - 2 to 3 Working Days for Uplands like Northern Ireland, Isle of Man & Isles of Scilly).
In the event of breakages, shortages or otherwise, you must inform us within 7 days of receipt. In the event of a non-delivery you must inform us within 7 days after the expected delivery date.
A member of our customer service team will advise you how we intend to put things right.
Our offices are open from 9 am until 5 pm, Monday to Friday.