CONTACTING US

We recommend you contact us if you have any questions about your item, shipping turnaround time etc BEFORE making your purchase.

We will usually reply to your message on the same day or the following day. 

Over weekends and public holidays etc it may take a little longer for us to get back to you.

PAYMENT INFORMATION

1 – All items must be paid for within 7 days of auction end or buy it now purchase date. 

If payment is not made within 7 days, an unpaid item report will be lodged with ebay.

2 – Payments by bank deposit – Our banking details will be given to you in the checkout area after you make your purchase.

We recommend you use your user id as a reference. Please message us to advise when payment has been made.

3 – Payments by Paypal – This is the preferred method as the payment is automatically applied to your item and makes for a quick and easy transaction.

POSTAGE / SHIPPING

1 - In the checkout area, you will be given the option to select either standard post, post with tracking or express post. 

We strongly suggest you choose post with tracking or express post as we cannot track your parcel with standard post

 and cannot ensure the safe arrival of or find missing orders if you have not chosen either of these options.

2 -  We usually ship items within a couple of days of receiving payment. 

However, if you require your item by a certain date we highly recommend you contact us prior to purchasing to ensure it will get to you in time.

 If you do not do this, we cannot guarantee the arrival of your item/s on time.

3 – Combined Shipping discounts can be offered on request.

Once items have been paid for, no refunds will be given if combined shipping is requested after payment has been made.

REFUNDS/RETURNS & COMPLAINTS

1 – We try our hardest to honestly and accurately describe our products. 

We encourage you to ask as many questions as you need to prior to purchasing as we do not accept returns or refunds for

a) change of mind (this includes items which are not “what you thought” they were) 

b) for items/products that do not arrive in original condition/ damaged in transit or 

c) late deliveries if no prior contact has been made by you to advise the date required. 

We cannot recommend selecting tracking post or express post enough as without these we are unable to assist you if your parcel is late or goes missing in the mail.

2 – Please contact us prior to leaving negative or neutral as we would rather try to sort the problem out with you first.