Policy:
- We always try to provide the best service and high quality products for every customer and our goal is to make sure you have a pleasant shopping experience with us. If there is any issue, problem or unpleasant experience, please contact us to resolve any issue before leaving us a negative feedback or open any eBay or PayPal dispute. We promise to try our best to resolve the problem and usually that is what we do. Please give us the opportunity to resolve any problem because good communication is always the best way to solve any problem.
- If you are satisfied with our service, please leave us 5 star positive feedback. Your opinion counts and your recognition will make us more confident to develop a better business and serve you better.
- We will leave a positive feedback after receiving the full payment.
- All messages, emails or questions will be answered within 1 business day. If you do not receive our reply, please re-send your email and we will reply to you as soon as possible.
- We only accept payments via PayPal. So please kindly check if you have a PayPal account before purchasing.
- We offer 30 days money back guarantee return policy.
Shipping & Refund:
- We only ship the item to your eBay address for fast and secure shipment, if you want to change the address, please add a note when you make the payment . After you have paid, any non-received items caused by invalid address registered on eBay are not in our full refund or replacement policy.
- Items are generally shipped out within 24 hours after your payment has been cleared (Mon-Fri, 9am-6pm EST. Sat. after 3pm and Sundays Excluded)
- We are not responsible for undelivered address. We reserve the right to charge the shipping fee again for returned items due to wrong address.
- Local Pick up is not available.
- Items returned must include all original packaging and same conditions as received (except broken or damaged items)
- In all cases, we will pay the shipping fees at our own cost to return products for exchange or refund unless the item is damaged or defective or we shipped the wrong item.
If you have any further questions, please feel free to contact us.