We provide a minimum 90 day warranty on all items, or balance of manufacturer warranty (whichever is greater). This applies to everything we list, either new, used, open box or refurbished.

Warranty Reset: In some cases, we can reset the warranty with the manufacturer so you can enjoy the full 1-3 years (applies to brand new servers and brand new storage units only). This process, if approved by the manufacturer, can take between 4-6 weeks to complete. Refurbished, used or open box products are ineligible to have warranties reset. If the manufacturer will not reset the warranty, then 90 days or balance of remaining warranty applies.

Please note: Items exported out of Japan have no guarantee of manufacturer support or service, it is up to the buyer to deal with the manufacturer in these cases. If the manufacturer will not assist, then our 90 day warranty applies for any defects or issues.

If an item fails within the warranty period, please contact us, and the manufacturer, so we can work the best resolution for you. Most of the time you will get a replacement product faster from the manufacturer than you could from us, as you would have to return the product to us first and then we ship the replacement to you, whereas the manufacturer usually ships out replacement items immediately (or may send a technician, on a case by case basis).

Postal Damage: If you receive an item from us in the post and its packaging is or appears to be damaged, please contact us within 3 business days of receipt to let us know so we can a) work out whether the items inside are damaged and b) repair, replace or credit as needed. Unfortunately, we will need to get the item back first prior to shipping a replacement or issuing a credit. This is a requirement of our insurance policy.

Courier damage: If we have shipped an item to you using a courier and you notice the item is damaged when the courier arrives – do not sign for or accept the shipment. Please reject the delivery and the item will be returned to us automatically at no additional cost to you. Once we receive it back we can ship a replacement or issue a credit (depending on stock levels).

Returns for change of mind / incompatibility: We do not offer refunds or allow returns for change of mind or incompatibility with your particular computer configuration. All the items we sell are designed by the manufacturer to work with specific server models and generally can’t be used in a normal desktop or notebook computer. Compatible models will be listed in the description, however there may be exceptions from time to time. If you’re unsure on compatibility, please contact us prior to buying the item to avoid any post-purchase issues. We’re happy to help you confirm even if your particular model is listed in the Auction! If the manufacturer has made an error in their documentation / compatibility list, however; you will likely be entitled to return the item. Contact us for more information.