Who are we?

We have been successfully trading since 1995 and we are one of the UK’s most competitive used goods retailers. We specialise in Used, New and Refurbished goods, to give you the cheapest price online and in-store!

Delivery and Collection We will offer combined shipping provided the items are purchased within a 4-day window - please contact us for details prior to bidding. (Please note some items will be too heavy/bulky to combine). For most items under one kilo we ship via Royal Mail. Otherwise we use either 24 or 48 hour couriers. Your items are usually shipped within 2 working days of your payment clearing. This is the shipping date, not the delivered date. If you have not received them within 5 days of your payment clearing please contact us via eBay My Messages. Please ensure you check the packaging carefully before signing for the delivery. If you have any doubts, please sign for it as 'unchecked' or as damaged. This is essential to support any damage claim against the courier. In addition, please keep the original packaging materials. Courier UK shipping costs quoted are to the UK mainland only. A courier surcharge of £5/box will apply for Northern Ireland, Isle of Man, Isle of Wight, Northern Scotland, Scottish Highlands and Islands. Royal Mail charges are for across the UK. For shipping costs to any other location, please contact us before bidding for a specific quote. If you require a change of address and are paying via PayPal, please add the address to your PayPal account and select the address from there. Please note we cannot change delivery addresses after payment is made. Pick Up/Collections Items can be picked up with prior agreement; Monday to Saturday; 9.00-16.30. We are closed Wednesdays.  As we are a high street retailer you must contact us first so we can arrange a suitable time for you to collect the good(s). Items that are picked up cannot be returned - please inspect them thoroughly before taking away. If you are picking your item up we only accept cash or Debit Card.

Returns

We understand that circumstances change, much like people's minds. We also know that our customers understand that whilst we fully test all items, there may be a very odd occasion where something gets missed that could not be spotted until the item has been used consistently.

For these reasons we give our customers complete peace of mind, allowing them to return their goods for a full refund in the event they are not happy with any aspect of their purchase or simply because they have changed their mind any time within 30 days of receipt.

Please we do NOT accept returns on Spares or Repairs listings.

Contacts

We try to respond to emails ASAP even at the weekend, but to be on the safe side we can only guarantee prompt responses during office hours of Monday to Saturday 9am - 5pm . We are closed Wednesdays.

Phone: Call us Monday to Saturday 9am - 5pm on 01722 320400 where someone will be happy to help.

Post:

Our address is

Cashconverters

35 Catherine Street

Salisbury

SP1 2DQ