Insurance Policy
All insured orders shipped are protected under the insurance policy from the carrier. Please refer to the shipping company website for more information.
x2otoys do not guarantee a full refund from the insurance company if the parcel is damaged or not.
The refund amount is subject to the carrier insurance policy.
Orders will not be refunded or resent to the customers until the insurance funding is issued.
x2otoys do not guarantee the availability of the items.
If the insurance cannot cover the full amount including shipping, x2otoys will not be responsible for any extra payment needed to resend the parcel.