The orders will be dispatched within 24 hours upon receipt of payment and print details Excluding Orders placed on the weekend, as they shall be dispatched within 2 working days. All mugs are dispatched wrapped in bubble wrap and placed inside a cardboard mug box sealed with another cardboard box marked as Fragile.
As the nature of personalised products is such that they are made to order, Hence we are unable to accept any returns in case of faulty or damaged goods, Please contact us via eBay messages within 7 days of receiving your order.
We are happy to assist you with any questions or concerns you might have before placing the order or after you receive your order. Please
kindly contact us via eBay messages and a member of the customer services team will get back to you as soon as possible.
Please Note: Our Office Opening Times are: Monday-Friday from 09:00 - 17.30 BST. The office remains closed on the weekend, on Bank Holidays & on UK Public Holidays. On the days the office is closed, we will not be able to answer your queries or dispatch your orders out, Also all orders placed on the weekends will be dispatched within the next 2 working days.