Methods of payment we accept:
Thank you for your interest in our products, for your convenience and security we accept all major credit cards via Paypal at the checkout.
If you would prefer to make a bank transfer please contact our customer care team through the eBay messaging system so they can help you out. (please note that items do not ship until funds are cleared)
1. All items are dispatched from distribution centres in QLD, NSW or VIC Australia, many items ship directly from our suppliers or from our 3rd party logistics providers
2. Many of our items ship Fast and Free but please check the shipping section of each listing for shipping costs and availability to your location.
3. Under normal situations, despatch is within 1 business day of receipt of cleared payment for orders received before 5pm and delivery time typically between 3 to 8 business days after dispatch depending on your location. (Remote and rural areas please allow up to 15 working days for delivery). In most cases a tracking number will be posted on eBay please use this to track the status of your order.
4. We regret that our warehouses are not accessible to the public and we are unable to offer a pick up option.
5. Please pay attention to shipping exclusion areas and check the postage and payments section of the listing before purchasing to avoid disappointment.
This Item Cannot Be shipped to the following postcodes
SA - 5701
WA - 6740, 6743
TAS - 7151
6. Our shipping fees include postage and handling costs. If you have selected registered post, tracking numbers are provided via eBay when your order has been dispatched.
7. We work with a number or courier partners to provide the best in service quality and costs, the carrier for your order will depend on the size and weight of your item and the delivery location.
8. Please note that some larger items cannot be delivered to PO Boxes or Parcel Lockers, where this is the case this will be noted on the listing details, please check under the link marked ëexemptionsí if PO Boxes show as excluded, please provide a street address for delivery..
9. Postage and handling fees are calculated based on the weight and size of each product, we regret that combined postage or postage discounts are therefore not available.
10. Some items or orders may be despatched in more than one carton
11. Overseas shipping rates where applicable will be clearly indicated in the listing details.
12. We aim to dispatch all products within one business day of your full payment being made. If you need to cancel a purchase after the product has been dispatched, note that the postage fee may not be refundable. Additional postage fees may apply for redelivery or redirection requests.
Returns:
We are not happy unless you are delighted with the service you receive. Please contact our customer service team immediately through the eBay messaging system if:
1. You have changed your mind and wish to request a return
2. Your product was damaged during transit
3. You are not satisfied with any product that you have purchased
Returns are accepted within 30 days from the date of purchase. In the unlikely event that your item arrives damaged, please ensure that you contact us within 10 days of delivery and provide images or a short video that clearly shows the damage or the problem with the product. Please note it is important to follow the instructions provided by our customer services team via your registered email address so that we can track your return. Please do not return or post items before obtaining instructions from customer service as there is a risk that your returned item may not be identifiable and your returns may not be accepted.
If you are returning a product because you have changed your mind please note that return freight costs are your responsibility and a 20% restocking fee applies. These costs will be deducted from your refund. This also applies to orders cancelled while in transit. IOur products are covered by a 12 month manufacturers warranty unless otherwsie advised in the listing detail - in the event that you need to make a warranty claim please contact our customer care team for guidance, please note that proof of purchase will be required and ebay only retains records for 90 days
Appleby & Co
Thank you for looking at our products. We are a family owned and operated Australian business based on the beautiful Sunshine Coast about an hour north of Brisbane.
We are absolutely determined to deliver customer service that isn't just good but genuinely delights you. We search worldwide for high quality products that we believe raise bar in terms of "value for money" and aim to provide you with a level of customer service that can leave no doubt as to how important to us you are!
We realise that good intentions and hard work don't mean that nothing will ever go wrong, we work with a huge range of suppliers right across the world and obviously some things are beyond our control. However what we can control is how we deal with any problems that do arise and rest assured we will deal with them swiftly, to the best of our ability and with our customers interests front on mind.
We strive to provide detailed product descriptions and images to give you a real advantage in finding the products you're looking for on whatever device you choose but if you need more information just ask, we are here to help.
We have long believed as consumers that we should all "Expect More and Pay Less" for our goods and services and that is what we aim to deliver.......
If we make you happy please tell others and leave feedback, if for any reason you are not completely satisfied please reach out to customer care - we are there to make it right for you as quickly as possible
eBay Seller: applebybros*
We are here to help, if you have any questions please don't hesitate to reach out to us.
