Please be sure to enter a valid and updated shipping address prior to checkout.  If shipping address is not correct, it may result in the delayed shipment of your order.  All items ship for free unless the buyer selects and pays for an upgraded available shipping option prior to checkout.  Our commitment as the seller is to guarantee your order is shipped within 1 business day of purchase excluding weekends and holidays.  Free shipping orders ship via USPS First Class mail.  However, depending on weight and destination of order, we may use other shipping options at our discretion at no additional charge to the buyer.  Estimated arrival dates are set forth and guaranteed by eBay.  Please keep in mind USPS may have delays that are beyond our control.  We encourage you to track your order with the uploaded tracking number.  Please contact us if any issues arise in the shipping process.

If everything with your order is satisfactory, we ask that you please take a moment to share your experience by leaving positive feedback. This allows other buyers to see us as the trusted seller we are. If there is an error or issue related to your purchase please contact us immediately. Our goal is your complete satisfaction.

We gladly accept returns within 30 days of delivery confirmation date.  If you would like to return an item for a refund, please submit a return request thru eBay No Hassel Returns within 30 days.  All returns must be new, unused, and in original manufacture packaging in which it was received.  Customers are responsible for return shipping cost with exceptions to items received that are defective or have been damaged in the shipping process.  Please submit photos of damaged/defective merchandise prior to opening or along with your return request.  CT Signs and Novelties reserves the right to inspect any claims of damaged/defective merchandise prior to exchange, replacement, or refund.  Buyer may be subject to a 30% restocking fee on a returned item not received in new condition and original packaging.