PLEASE READ THIS LISTING CAREFULLY- The
following constitutes terms and conditions that you are agreeing to when
purchasing an item from us.
Please check that you have ordered the correct size
and colour, we will not be responsible for the wrong item being ordered. We are
unable to change the order once it has been placed, you are able to select
multiple options and add to your basket before checking out. If you request a
change after ordering, your order will be cancelled and refunded and you will
have to re-order the correct item.
Messages
We aim to answer messages within 48 hours, this
could be longer during busy times such as bank holidays, Christmas, Easter etc.
We deal with messages on working days Monday-Friday.
Images
Please note that due to the configuration on
different screens/monitors shades and colours can appear differently. We try to
ensure images are taken in the most accurate light that we can.
Combined Postage
If you require combinations of colours or combined
postage please add each set to your basket first then the correct postage will
be applied.
Please do not request that colours and combined
postage be changed after placing your order, thank you.
Postage Rates
Free delivery applies to the majority of our
listings. Next day delivery is an added option which can be selected at the
checkout - please do not order items and pay for them then request next day
delivery. If you need next day delivery or guaranteed delivery before a certain
date you need to select this at the checkout.
Postage Times
Items are posted within one working day or the same
day for orders placed before 2pm. If your order is placed after 2pm it will be
sent the following working day. Items are only dispatched Monday-Saturday.
Items are not sent out on a Sunday or public holidays regardless as to if Next
Day or 1st class postage are selected at the checkout.
Royal Mail –
Although most items arrive in 2-3 days please be aware that Royal Mail post via
1st or 2nd class services can take up to 3 weeks to arrive in some cases.
Occasionally Royal Mail do make mistakes and send
parcels down the wrong postal channels, they then need to allow time for the
item to come back to the correct destination. Some people think Royal Mail post
always arrives in a few days and Royal Mail & eBay do suggest this but a
percentage of packages are in the postal system for longer. We send a high
quantity of packages out daily and a delivery time of 10-20 days can happen,
for this reason Royal Mail will not undertake any claims for late or missing
post until more than 20 working days (including Saturday but excluding
Sunday and public holidays) has expired. So by choosing to purchase this item
from us you are agreeing to allow Royal Mail the time they require to deliver
the order. Please do not contact us regarding orders until at least 15 working
days has passed as we will not be able to assist you. Please note once the item
is sent we have no way of controlling it or how quickly it arrives.
Returns
Returns are accepted for 30 days. In order to return
an item you will need to ensure that it is in the original packaging and in an
unused condition. For shoes this means in the box with the tissue paper. For
socks and clothing it means with the labels still attached. To start a return
you need to go to your purchase history and open a returns case. From there you
will be able to give a reason for a return and upload any images that you need
to, we can then approve the return and you can send the item back. Please make
sure that you include a note to state who the returned packet is from, if you
do not do this then your return may not be processed. Once items are received
it may take 48 hours to process a refund.
If you have any problems please
contact us before leaving feedback