Estimated Delivery: We endeavour to deliver all parcels within the allocated time frame given by Ebay, however please note that all of our delivery times are ‘estimated’. Therefore, it is not guaranteed to arrive by the date indicated. If you have not received your item within the allotted time frame please contact us for help to track your parcel. For Royal Mail deliveries please allow up to 5 working days before querying your order in case there are delays with the post office.

*** For faster delivery you can upgrade to our NEXT DAY delivery service (orders must be placed before 9AM to be eligible for next day delivery) ***

Courier Services: Just Beauty uses Royal Mail and Yodel depending on the size and contents of the item/s. If you have not received your item you can reschedule delivery by following the instructions left on the calling card.

It is then the responsibility of the customer to act upon the instructions given on the calling cards to ensure the parcel is not sent back to us. If the item is sent back to us there will be a small charge to resend the order. (Between £1.99 and £2.99 depending on the product/size of the order/ type of deliver) Please contact the office for more information or if you require your tracking details. You can reach our Customer Service team on: 0208 365 5858.

Argos Click & Collect This allows you to have your parcel delivered to your chosen Argos Store, making it convenient for you to collect your parcel at a time which suits you. Once your parcel has been delivered to the store and is ready to collect, you will be emailed a collection code from EBay into your inbox (or SMS, if this option was selected). We do not have access to this collection code. Once you have received this code remember to take it with you to collect your parcel. Please note if the parcel is not collected within 7 days of receiving the collection code, the item will be returned to our warehouse

Feedback: Please ensure you contact us if you are not happy with your order. We would like to be given the opportunity to solve any issues before you leave neutral or negative feedback. Our customer service team endeavour to answer your requests within 24hrs via the eBay resolution centre.

30 Days Returns Guarantee

Returns Policy “No Questions Asked”: We have a 30 day return guarantee. If you wish to return an item, please contact us via Ebay stating the reason for your return. Please note that we do not cover the return postage cost on unwanted returns. Refunds will be given once we have received and processed the item, we recommend using a tracked and signed for service as we are unable to accept responsibility for parcels lost in the post. Items must be in their original condition to qualify for a refund.

Amending Details: Whilst there might be some exceptions, In most cases, once you have placed your order we are unable to amend your details due to our fast ‘pack and dispatch’ service. This includes cancelling orders, changing items/colours and amending addresses. You will need to refer to our returns policy if you no longer wish to keep the order.

Faulty/Damaged Items: If you have received an item that is faulty or damaged please contact us immediately. We are more than happy to replace faulty/damaged items within 30 days or their warranty period. We may ask you to send us pictures for our reference. (mylee products have a warranty period of six months)

Feedback: Please ensure you contact us if you are not happy with your order. We would like to be given the opportunity to solve any issues before you leave neutral or negative feedback. Our customer service team endeavour to answer your requests within 24hrs via the eBay resolution centre.

We endeavour to ensure we offer the best payment service to suit you. Justbeauty-uk offers safe Internet shopping payments through PayPal, Credit Cards, Electronic Cheque, Postal Orders and Bank Transfers. Payment must be made within 24 hours of purchase.