About Us

We at SUPRIZEBOX limited are a professional company offering a wide range of Top Quality products at the very best prices. Offering fast delivery and excellent customer service. we are a UK Vat registered business based in Kent.  

Payment

We accept Paypal and credit/debits card payments via Paypal 

All UK orders are sent via Royal Mail 1st class standard delivery, we dispatch items MONDAY to FRIDAY within 24hrs of payments being received. Once your order has been dispatched you will receive a confirmation email. Please note UK delivery in normally 1 to 3 working days, however delivery can vary during transit which is out of our control. Please if possible always allow 7 working days from the point of purchase if you need to contact us. Europe Delivery timescale is between 7 to 10 days, however on some occasions it can take up to 10 to 21 days for some countries do require customs clearance. North America and Australia delivery timescale can be up to 21 days.    

Terms

Please note in order to receive orders and avoid any delays and lost orders via transit ALL registered delivery address details must be correct prior to Payment & Dispatch. Any address changes need to be made prior to making Payment. We cannot change the delivery address details once payment has been received. It is the buyer's responsibility to provide the us with the Correct and Full delivery address details, we will not be liable for missing orders if the address details are incomplete.

Returns

WE OFFER A 14 DAYS NO QUIBBLE RETURN POLICY If for any reason you want to RETURN or EXCHANGE your item PLEASE CONTACT US VIA THE EBAY MESSAGING SERVICE, WHICH IS MONITORED MON TO FRI FOR A QUICK RESPONSE which is normally within 24hrs. All items must be sent back in its original unused condition and packaging. ALL RETURNS MUST INCLUDE YOUR EBAY I:D - FULL NAME - ADDRESS and brief note would be helpful. BUYERS ARE RESPONSIBLE FOR THE COST OF THE RETURN - PLEASE NOTE WE ARE NOT RESPONSIBLE IF YOU DO NOT APPLY THE CORRECT POSTAGE ON YOUR RETURN. PLEASE ENSURE YOU OBTAIN YOUR RETURN PROOF OF POSTAGE (RECEIPT) FROM THE POSTAGE OFFICE. FAULTY ITEMS: All faulty items will be required to be returned to us for quality control testing.