We want our customers to be entirely happy with their purchase. If you are at all dissatisfied with your purchase, for whatever reason, please return the same, unworn or unused product to us within 30 days of delivery for a refund upon the following conditions;
All items must be in their original packaging
You must include the original invoice
All items must be unworn or unused
. Items need to be returned in same condition as it was received.
Please contact us directly to confirm return delivery prior to dispatch and then to confirm the receipt by us.
SOLID PACKAGING UK does not pay for return postage; this will be at your own cost. However, we might consider the postage only in the case if the goods sent to you were faulty or damaged during transit.
Please remember that the products are your responsibility, as a customer, until they reach us. For your own protection, we recommend that you send any returns by a postal/courier service that provides insurance for the value of the goods, a dispatch receipt and a signed proof of delivery. Please retain your receipt of Postage until you have received your exchange/refund from SOLID PACKAGING UK
Please be aware all deliveries are subject to stock availability and authorisation of your payment. Your order will be delivered between 8am and 8pm, Monday to Saturday. We are unfortunately unable to specify the time at which the goods will be delivered to you.
Delivery times may vary, especially during peak periods, we will aim to dispatch your item within 1 working day and deliver within the time we estimate, however please take into consideration any weekends and national holidays i.e. Bank Holidays resulting in limited to no courier services for that period.
Postage & Delivery:
PLEASE TAKE NOTE ON THE FOLLOWING POSTCODE:
NORTHERN IRELAND
ISLE OF MAN
ISLE OF SCILLY
ISLE OF WIGHT
JERSEY
CHANNEL ISLAND
Please ask for the cost of the above postcode before you purchased. Please note It will take 3-5 working days to reach the parcel to you.
Contacts us:
Customer Service Opening hours are Monday-Friday 10am-5:30pm. If you have any queries related to any of our products, please contact us via the eBay messaging service. Please note we can only answer questions Monday-Friday between 10am-5:30pm.
Thank you for shopping with SOLID PACKAGING UK