I can combine shipping if you purchase plural items in my selling.
*Shipping Method Japan Post, Include tracking number
Economy - SAL
delivery time: 14 to 30 business days.
Standard - EMS
delivery time: 4 to 8 business days.
Attention!: Economy-SAL have not an insurance.The Optional addition is possible.
Please contact me before payment if an option is necessary. I am not responsible for refund or exchange of lost or damaged items during shipping if you choose no option of Economy-SAL.
The item will be shipped within 3 to 5 business days after your payment cleared. (except Saturday,Sunday and Holiday) Please do not hesitate contact me if you have any questions.
I have two shipment methods. Please read the following carefully.
And please recognize the characteristic of each method.
1, SAL ( The cheapest method. But it has many faults. )
The maximum weight is 2 kg (included packing material). More than 2 kg is EMS.
And the overweight by combination of some items is also EMS.
Handling time is uncertain. About two to three weeks. Sometime one month. Worst two months.
I am sorry. In SAL shipping, I do not accept the claim for delay. And the maximum insurance to breakage is USD 50.00. But followup is possible (Very long time is required).
And the following country is not supporting SAL.
South Korea, Taiwan, Vietnam, Romania, Mongolian, Morocco, etc.
2, EMS ( Fast and safe method. )
Express mail takes about 4-8 days.EMS is more expensive than SAL but it is totally safe, fast and trackable and indemnified to breakage or loss.
Return policy
If you are not happy with the item purchased, we will refund your money for the cost you paid for the item but will not refund the shipping, insurance, tariffs, duties and costs.
In order to get a refund, the item has to be sent back to me within 14 days and in the same condition as when we sent it out.
Buyer pays for return shipping cost.For a free shipping item, we will refund the difference between the price and the actual shipping cost because the price includes the shipping cost from Japan. Please email me with any questions.If the item is lost or damaged in its transit, I will refund the item cost based on the Registered's coverage policy.
Notes
*International Buyers Please Note:
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
About us
We specialize in Japanese pottery,Japanese dinnerware products.
We can focus on offering you the best values on good quality items.
We always do my best;
We always spend a lot of time to take very clear pictures and description in order for my buyer to give clear information of the items. We do package very well for my buyers to receive it in an excellent condition.
Customer support is available Monday to Friday 9am-6am in Tokyo, Japan Time.
Please contact me.