WARRANTY PERIODS
Jump Star warranty commences from the date of purchase with proof of purchase.
JUMP STAR offers a 3-year Structural warranty (Return to Base Warranty) on Trampoline Frames which covers manufacturing defects and faults from the date of purchase and upon proof of purchase.
JUMP STAR offers a 1-year warranty (Return to Base Warranty) on Net, Pad, Jump Mat, and Springs which covers manufacturing defects and faults from the date of purchase and upon proof of purchase.
JUMP STAR offers a 6-month warranty (Return to Base Warranty) on Basketball Hoop & Covers, which covers manufacturing defects and faults from the date of purchase and upon proof of purchase.
JUMP STAR offers a 3-month warranty (Return to Base Warranty) on Smart Shade & Sprinklers which covers manufacturing defects and faults from the date of purchase and upon proof of purchase.
Smart Shade is not covered for wind damage. Smart Shade must be used and removed and not left on the Trampoline; otherwise, it will cause damage to the Net and the shade itself.
SECOND-HAND PURCHASES
The Jump Star warranty is only valid with the initial purchase for the original purchaser. Any items sold as second-hand are not included, and warranty is voided.
COMMERCIAL USE
This Warranty offer is valid for domestic use only. This warranty is invalid If Jump Star Trampolines products are used in a commercial capacity.
WARRANTY INFORMATION
Products will be Replaced (one-off Replacement) if they are deemed to be faulty, have been wrongly described, are different from the product purchased on the website, or don’t perform as advertised. Once the product has been replaced under warranty, the warranty has been used, and no further replacements will be provided under warranty.
If the product arrives damaged or appears faulty, the customer must notify us within ten working days of receiving the product with photo evidence.
This Warranty offer is limited to parts or replacement and does not cover labour costs to replace components or any freight charges. The warranty will only cover the parts deemed faulty or defect under normal use.
FACTORS WHICH ARE NOT COVERED
The warranty does not cover damage due to Wear & tear, Sun, rust, neglect, misuse, abuse, incorrect maintenance, incorrect installation or damage by storm or accident.
Please note this warranty does not cover any freight charges. All freight charges are non-refundable and the responsibility of the purchaser.
This warranty does not cover the normal wear and tear of the product. This may include but is not limited to rusting of steel components, UV deterioration of fabric components or stretching of springs.
As outdoor products that are actively used, these products and their accessories will experience wear and tear over time.
CHANGE OF MIND
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.
Trampolines are not able to be returned once they have been removed from their cartons and assembled.
SALTWATER DAMAGE / BORE WATER DAMAGE
This warranty will be reduced by 50% where the product is assembled within 1.6 km of a saltwater environment or where it is subject to ocean spray as determined by the presence of salt crystalised on the product.
Jump Star does not accept responsibility for incorrect orders or misuse of sales or discount codes. Customers will not be credited any discount codes after a sale has been processed.
If the item cannot be repaired or exchanged, any refund provided will be less postage costs.
Any labour may incur costs. Any labour by third parties is not covered.
For all warranty claims, please email us within the specified warranty period with your proof of purchase and some images of the issue to: info@jumpstar.com.au
If you have any questions regarding our Warranty Policy, please don't hesitate to contact us.
info@jumpstar.com.au
Tel: 08 93585660
