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About us

Established in 2002, J&H Motors is one of the leading makers and exporters of auto parts & accessories in China. From our early days in China to now more than 105 countries, we are proud of the quality and customer service. We offer one-stop sourcing solutions for all of our customers with our strong sourcing skills. Our items are high quality for the lowest prices. Especially if you buy in bulk.

We promise to be your trusted eBay seller for Auto Parts & Accessories by delivering the comptetitive price, high quality product, excellent service and the convenience you deserve.

Shipping

* We aim to dispatch all orders within 1 working day of receiving cleared funds (Monday to Friday). We occasionally list products which are special order items and therefore dispatch time will be slightly longer, if this is the case then we will contact you to advise of expected delivery date.

* If your order is placed before 8:00am BST (Monday to Friday) and is in stock, items will be sent the same day.

* We run an automated ordering system so please ensure your correct shipping address is selected on the PayPal / eBay checkout as we can only send to the address that comes through. This is an eBay policy.

* Estimated Delivery Time

From	To	Service	Est.Delivery Time
UK	UK	Royal Mail	2-3 Business days
UK	Outside of UK	DPD	4-7 Business days

* For international shipment, we do not cover any import taxes or duties. Import tax is charged by the government, not us. Our item price and shipping cost do not include any import tax which will be charged by the shipping company when you got the parcel. Please be noted that is not the extra shipping fee.

Return Policy

J&H Motors is committed to 100% customer satisfaction! If you are unsatisfied for any reason, you may return your purchase within 30 days of the ship date* - WITH ORIGINAL PACKAGING. No questions asked! No restocking fees! Free return!

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
Contact us via eBay message to receive your return authorization number. We will issue a pre-paid return shipping label in all cases.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If you believe your package was damaged in shipping, we require that you contact us within 2 days of delivery and we will work with you to quickly resolve the issue.
To cancel an order, please contact J&H Motors as soon as possible. If your order has not yet shipped, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our warehouse.

If anything is unclear or you have more questions feel free to contact our customer support team.

Payment

i. We use eBay's Safe and Secure Checkout. Just click the Pay Now button at the top of any of the auctions you have won.

ii. To pay for multiple auctions, successfully win all auctions you wish to purchase and then click the Pay Now button on any of the listings you won. You will only have to checkout and pay once for your entire order.

iii. Please review our detailed policies on shipping and fixing any issues before purchasing the item. If you have any questions, please contact us via eBay message.

We encourage our customers to contact us with any eBay related enquiries via "Ask a question". We aim to reply to all messages within 24 hours.